Switchboard Operator - Bilingual

Health Partners of Western Ohio•Defiance, OH

33d•Onsite

About The Position

Health Partners of Western Ohio is seeking a bilingual, friendly, professional communicator to join their team as a Switchboard Operator. This role is vital in creating a positive first impression for patients, visitors, and staff. The Switchboard Operator will manage incoming calls, provide accurate information, route communications efficiently, and support various administrative functions. The ideal candidate will have excellent customer service and communication skills, strong computer abilities, and a commitment to providing exceptional support. This position is ideal for someone who thrives in a dynamic environment, enjoys multitasking, and wants to make a difference.

Requirements

High school diploma or equivalent required
Successful completion of in-house training.
Speak English and Spanish
Excellent computer skills
Exceptional verbal communication skills
Ability to work in a fast-paced, dynamic work environment

Nice To Haves

Knowledge of Electronic Health Records preferred

Responsibilities

Answer all incoming calls, greeting callers, providing information, transferring calls and taking messages.
Operate communication systems, such as telephone and switchboard.
Page individuals to inform them of telephone calls, using paging or interoffice communication equipment.
Relay or route written or verbal messages.
Place telephone calls or arrange conference calls as instructed.
Perform various data entry or word processing tasks, such as typing or proofreading documents, or creating schedules.
Process incoming or outgoing mail, packages, or deliveries.
Perform administrative tasks, such as accepting orders, scheduling appointments or meeting rooms, or sending and receiving faxes.
Participates in Quality Improvement activities.
Record messages on IVR, suggesting rewording for clarity or conciseness.