Switchboard Operator - Bilingual

Health Partners of Western Ohio • Toledo, OH

31d • Onsite

About The Position

Join our team as a Switchboard Operator and play a vital role in creating a positive first impression for patients, visitors, and staff. In this fast-paced position, you'll manage incoming calls, provide accurate information, route communications efficiently, and support a variety of administrative functions that help keep our organization running smoothly. We are looking for someone with excellent customer service and communication skills, strong computer abilities, and a commitment to providing exceptional support. If you thrive in a dynamic environment, enjoy multitasking, and want Join us and make a difference with every call. The Switchboard Operator is responsible for answering all incoming calls, greeting callers, providing information, transferring calls and taking messages.

Requirements

• High school diploma or equivalent required
• Successful completion of in-house training.
• Speak English and Spanish
• Excellent computer skills
• Exceptional verbal communication skills
• Ability to work in a fast-paced, dynamic work environment

Nice To Haves

• Knowledge of Electronic Health Records preferred

Responsibilities

• Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
• Operate communication systems, such as telephone and switchboard
• Page individuals to inform them of telephone calls, using paging or interoffice communication equipment.
• Relay or route written or verbal messages.
• Place telephone calls or arrange conference calls as instructed.
• Perform various data entry or word processing tasks, such as typing or proofreading documents, or creating schedules.
• Process incoming or outgoing mail, packages, or deliveries.
• Perform administrative tasks, such as accepting orders, scheduling appointments or meeting rooms, or sending and receiving faxes.
• Participates in Quality Improvement activities.
• Record messages on IVR, suggesting rewording for clarity or conciseness.

Benefits

• Paid Time Off (PTO)
• Insurance (Medical, Dental, and Vision)
• Paid Holidays
• 403b Retirement with up to 8% match (starts at 3% and increases with time of service at HPWO)
• Tuition Reimbursement
• Training Opportunities
• Eligible to apply for the Emerging Leaders Program after 1 year of Employment
• Annual Raises and Bonuses
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED