SW & Recycling Businesses Account Coordinator

City of Denton•Denton, TX

8d•Hybrid

About The Position

Responsible for assisting the Solid Waste Department’s commercial account customers with establishing adequate levels of waste and recycling collection services, providing waste reduction, recycling and waste disposal information, and ensuring customer satisfaction.

Requirements

Bachelor’s degree in Business Administration, Marketing, Public Administration, or related fields, and a minimum of two (2) years of work experience in solid waste/recycling, customer service or similar industry OR High School diploma or GED equivalent with five (5) years of experience in solid waste or similar industry OR Any combination of education, experience, and/or certifications that will provide the necessary knowledge and skills to be effective
Ability to communicate effectively both verbally and in writing
Proficient in Microsoft Word, Excel, and Power Point
Ability to form and maintain effective relationships with coworkers and customers
Ability to perform all job duties in a manner that is consistent with the City of Denton’s mission to be a leader among cities in delivering outstanding quality services and products through citizen involvement, innovation and efficient use of resources
Must have a valid Class “C” Driver’s License prior to employment (must obtain Texas Class “C” driver’s license within 90 days of hire per state law)
Must pass a drug test, driver’s license check, criminal history background check, and social security number verification check
Must be able to work outside of regular business hours, including weekends as required
Must be able to work in all types of weather
The essential functions of this position require the use of a telephone and computer.

Nice To Haves

Bilingual in Spanish and English
Customer Service or Sales Experience

Responsibilities

Performs waste & recycle audits for current Solid Waste customers to ensure proper levels of waste collection and recycling services
Responsible for increasing Denton’s commercial recycling accounts to help obtain City and Departmental waste diversion goals
Prepares reports which include compiling data, analyzing results, illustrative materials, and writing and/or telling success stories
Educates commercial customers on the recycling program in efforts to reduce contamination
Assists current and prospective Denton Commercial Solid Waste and Recycling customers
Responds to requests and inquiries from customers regarding commercial Solid Waste and Recycling services
Submits bids for large commercial recycling accounts
Assists Solid Waste Field Support and Utilities Customer Service to investigate Commercial Solid Waste and Recycling service issues; ensures high levels of customer satisfaction
Collaborates with Commercial Solid Waste and Recycling staff to design and deliver optimum waste collection service
Consults with developers and planners during initial phases of new projects to ensure adequate planned space for waste and recycling collection services in commercial buildings
Collaborates with other City of Denton departments regarding Solid Waste and Recycling’s needs when requests are received for public information/education projects
Performs other duties as assigned
Maintains regular and punctual attendance
May require occasional evenings and weekends