SVP, West Operations

Atria Senior Living•CA-Los Angeles North, CA

About The Position

The Senior Vice President of Operations provides executive leadership and oversight to Regional Vice Presidents and their communities. The role coaches leaders and drives performance in line with company expectations, standards, policies, and procedures. The SVP understands local market dynamics, sets clear expectations, and leads by example. The position drives community sales and revenue growth, develops and retains employees in key roles, and works with regional leaders on workforce planning, schedules, and labor costs. It ensures compliance with company policies and applicable laws and regulations, and oversees plans for resident services and community maintenance consistent with budgets and quality expectations. The SVP monitors operations and assists leaders in making needed adjustments. The role also interviews, hires, trains, develops, and evaluates assigned staff, and may perform other duties as needed or assigned. The wage range is $275,000–$325,000 per year, depending on prior work history and experience. Travel of up to 50% is required and may change based on business needs. The position requires a valid driver’s license and driving for work; a company-provided or personal vehicle may be used.

Requirements

Bachelor’s degree in business administration, healthcare administration, or a related subject.
Successfully complete all Atria-specified training programs.
Significant related business experience leading or managing teams, preferably with multi-unit, multi-state oversight.
Successful history of building sales and meeting or exceeding financial goals.
Excellent reputation in management and leadership.
Valid driver’s license.
Satisfactorily meet and comply with company motor vehicle policy standards and Travel Policy.
Ability to travel up to 50% of the time on behalf of the company; travel requirements may change based on business needs.

Nice To Haves

Background in hotel, culinary, or retail business.
Experience in skilled, assisted living, or retirement living facility/community management.

Responsibilities

Provide executive leadership and oversight to Regional Vice Presidents and their communities.
Coach leaders and drive performance consistent with company expectations, standards, policies, and procedures.
Understand local market dynamics, set clear expectations, and lead by example.
Drive sales and revenue growth at each community by establishing expectations and holding Regional Vice Presidents and Executive Directors accountable.
Assess the strengths, weaknesses, needs, and motivations of Regional Vice Presidents and Executive Directors; mentor them and help them use company tools and applications.
Identify, develop, and retain talented employees in key positions, and ensure qualified employees have growth opportunities.
Work with Regional Vice Presidents to ensure communities manage staffing, schedules, and labor costs appropriately.
Ensure communities comply with company standards, policies, and procedures, as well as applicable federal and state or provincial laws and regulations.
Ensure Regional Vice Presidents and Executive Directors develop plans for resident services and community maintenance that meet company expectations, budget guidelines, and quality expectations.
Provide ongoing oversight and assistance to ensure communities follow established plans and leaders correct course when needed.
Interview, hire, train, develop, and evaluate assigned staff.
Perform other duties as needed and/or assigned.