SVP, West Operations
About The Position
The Senior Vice President, Operations provides executive leadership and oversight to Regional Vice Presidents and their communities. The role coaches leaders and drives performance consistent with Company expectations and Atria standards, policies, and procedures. The SVP understands local market dynamics, sets clear expectations, and leads by example. The position also oversees sales and revenue growth, employee development and retention, staffing and labor management, regulatory compliance, and delivery of resident services and community operations consistent with established plans, budgets, and quality expectations. The role may include other duties as needed or assigned.
Requirements
- Bachelor’s degree in business administration, healthcare administration, or a related subject.
- Successfully complete all Atria-specified training programs.
- Significant related business experience leading or managing teams, preferably with multi-unit, multi-state oversight.
- A successful history of building sales and meeting or exceeding financial goals.
- An excellent reputation in management and leadership.
- Willingness and ability to travel up to 50% of the time on behalf of the Company; travel requirements may change based on business needs.
- Valid driver’s license.
- Satisfactorily meet and comply with Company motor vehicle policy standards and Travel Policy.
- Ability to fulfill driving responsibilities, using a Company-provided vehicle and/or personal vehicle.
Nice To Haves
- Background in the hotel, culinary, or retail business.
- Experience in skilled, assisted living, or retirement living facility or community management.
Responsibilities
- Drive sales at each community by setting clear rules and expectations and holding Regional Vice Presidents and Executive Directors accountable for maximizing and growing revenue.
- Understand the strengths and weaknesses of each Regional Vice President and Executive Director, mentor them, and teach them to use available Atria tools and applications.
- Identify, develop, and retain talented employees in key positions, recognizing their strengths, weaknesses, needs, and motivations.
- Set clear and realistic expectations, mentor employees, and ensure that qualified employees have and realize growth opportunities.
- Understand the Atria workforce and community staffing needs; work with Regional Vice Presidents to ensure appropriate management of staffing, schedules, and labor costs.
- Ensure commitment to Atria standards, policies, and procedures and compliance with applicable federal and state or provincial laws and regulations.
- Ensure Regional Vice Presidents work with Executive Directors to develop plans and strategies for resident services and community maintenance consistent with Company expectations, budget guidelines, and Atria quality expectations.
- Provide ongoing oversight and assistance to ensure communities operate according to established plans and that Regional Vice Presidents and Executive Directors correct course as needed.
- Interview, hire, train, develop, and evaluate assigned staff.
- Perform other duties as needed or assigned.
Benefits
- Paid holidays and paid time off (PTO).
- Health, dental, vision, and life insurance.
- Retirement Savings Plan with 401(k) employer match.
- Tuition reimbursement for U.S.-based communities.
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What This Job Offers
Job Type
Full-time
Career Level
Executive
