SVP of Enterprise Sales - Hybrid

ITS Logistics, LLC•Reno, NV

5h•Hybrid

About The Position

The Senior Vice President of Account Management leads ITS Logistics' strategic account management organization, driving customer retention, growth, profitability, and overall customer success across our largest accounts. This role oversees account management leadership and serves as a key partner to Sales, Operations, and Executive Leadership to strengthen customer relationships, identify growth opportunities, and maximize long-term customer value.

Requirements

Bachelor's degree in Business, Supply Chain, Logistics, or a related field required; Master's degree preferred.
10+ years of leadership experience in account management, customer success, logistics, transportation, or related industries.
Proven track record leading large-scale account management organizations and driving customer retention and revenue growth.
Experience managing strategic enterprise-level customer relationships and executive stakeholder engagement.
Strong financial acumen with experience managing P&L impact, customer profitability, and growth strategies.
Demonstrated success building, coaching, and developing high-performing teams.
Exceptional leadership, communication, negotiation, and relationship-building skills.
Highly analytical with the ability to leverage data and insights to drive business decisions.
Experience operating in a fast-paced, high-growth environment.
Advanced technology proficiency, including CRM platforms, reporting tools, and Microsoft Office Suite.
Strong customer-first mindset with a commitment to delivering exceptional service and results.
Demonstrated ability to influence cross-functional teams and drive organizational alignment.
Strong work ethic, executive presence, and commitment to continuous improvement.

Responsibilities

Lead and develop a high-performing account management organization focused on customer retention, expansion, and profitability.
Establish and execute a strategic vision for account management aligned with company growth objectives.
Build and maintain executive-level relationships with key customers and stakeholders.
Drive revenue growth through account expansion, cross-selling, upselling, and strategic account planning.
Partner closely with Sales leadership to ensure seamless customer transitions and ongoing account success.
Develop customer engagement strategies that enhance customer satisfaction, loyalty, and long-term retention.
Monitor customer health metrics, retention trends, and account performance to proactively address risks and opportunities.
Collaborate with Operations and Product teams to ensure customer expectations are consistently exceeded.
Lead executive business reviews with strategic customers and represent ITS Logistics in high-level customer engagements.
Develop and implement scalable processes, reporting, and performance metrics for the account management organization.
Leverage analytics and customer insights to drive strategic decision-making and continuous improvement.
Mentor and develop future leaders within the organization.
Provide executive leadership with visibility into customer performance, growth opportunities, retention forecasts, and strategic initiatives.
Foster a culture of accountability, customer obsession, collaboration, and operational excellence.