Svp, IT

VXI Global Solutions•Los Angeles, CA

5d•Onsite

About The Position

We are seeking a strategic, business-oriented Senior Vice President of Information Technology to lead and scale our global technology function. This role operates with full accountability for enterprise IT strategy, cybersecurity, infrastructure, and technology-driven value creation. As a key member of the leadership team, the SVP of IT will serve as a trusted advisor to the CEO and executive leadership, shaping long-term strategy, enabling growth, and ensuring the company’s technology platform supports a highly scalable, secure, and innovative BPO environment. This role requires a leader who can balance strategic vision, operational excellence, and client impact, while leading transformation across a complex, global organization. At VXI, we don’t rely on the way things have always been done. We are built for agility, speed, and results. We question and measure everything. Results driven, focusing on execution. Fiercely proud of our startup DNA.

Requirements

Bachelor’s degree in information technology, computer science, or related field is required; MBA or advanced degree is preferred.
15+ years of progressive IT leadership experience, including 5+ years in senior executive roles (SVP, VP, or equivalent)
Proven track record operating at enterprise or executive scope, leading end-to-end IT strategy and execution
Deep experience in cybersecurity, risk management, and enterprise infrastructure
Strong background supporting BPO, contact center, or technology-enabled services environments
Demonstrated success leading large-scale transformation initiatives in complex, global organizations
Experience partnering with business leaders to drive technology-enabled value creation
Cloud platforms (AWS, Azure, GCP) and modern infrastructure architectures
Enterprise systems, integrations, and IT service management
Cybersecurity frameworks and governance models
Contact center and CX technologies (e.g., Genesys, NICE, Five9 preferred)
Automation, AI/ML, and digital transformation tools
Strategic thinker with strong execution discipline and results orientation
Proven ability to lead through transformation, change, and growth
High EQ with the ability to build trust, influence stakeholders, and lead cross-functional teams
Collaborative, decisive, and action-oriented leadership style
Strong communicator with executive presence and the ability to engage clients and boards effectively

Nice To Haves

MBA or advanced degree is preferred.

Responsibilities

Serve as the senior-most technology advisor to the CEO and executive team, influencing enterprise strategy, investment decisions, and long-term growth initiatives
Translate business strategy into a clear, actionable technology roadmap that drives measurable business outcomes
Engage with executive leadership and, where relevant, the Board on technology direction, risks, and opportunities
Partner closely with operations, delivery, and commercial teams to leverage technology as a driver of client value, operational efficiency, and competitive differentiation
Engage directly with key clients and prospects to align technology capabilities with customer needs and support business development and retention efforts
Identify and implement solutions that enhance customer experience, productivity, and service delivery at scale
Define and execute a forward-looking IT and digital strategy that enables growth, scalability, and innovation
Lead enterprise-wide transformation initiatives, modernizing infrastructure, systems, and operating models
Drive adoption of emerging technologies (e.g., automation, AI/ML, advanced analytics, and DevOps practices) to enhance capabilities and efficiency
Champion a culture of innovation, continuous improvement, and data-driven decision-making
Own and continuously evolve the organization’s cybersecurity strategy, policies, and operating model
Ensure protection of enterprise systems, data, and client environments through robust frameworks and controls
Lead regulatory compliance, risk management, and incident response planning
Oversee global IT operations, including infrastructure, networks, cloud environments, and end-user services
Ensure high availability, performance, and scalability of systems supporting distributed, high-volume operations
Optimize vendor strategy, sourcing, and technology investments to drive efficiency and performance
Lead IT capabilities that support large-scale BPO and contact center environments, including CX platforms
Enable seamless, secure, and high-performing technology environments across geographically distributed operations
Continuously improve service delivery, uptime, and operational resilience in client-facing environments
Lead and develop a high-performing, globally distributed IT organization
Foster a culture of accountability, collaboration, innovation, and operational excellence
Attract, retain, and develop top technology talent in a competitive market