US-SVP Client Technology Experience
R1 RCM•Remote, TX, TX
•$304,000 - $380,019•Onsite
About The Position
The SVP, Client Technology Experience leads customer-facing technology platforms and services. The SVP serves as the executive owner accountable for ensuring high-quality, cost-effective and secure technology platforms and delivery to enable customer access to R1’s solutions. This leader ensures client technology platforms, such as voice and digital workplace, meet client and internal operations needs, and will be point for new client onboarding or resolving client questions/concerns.
Requirements
- Bachelors - Equivalent experience will be considered in lieu of a degree
- Minimum of 12 years of experience, including at least 8 years in a management role
- Experience in leading scaled Voice and Digital Workplace competencies across global locations.
- Leadership experience in regulated industries (healthcare preferred).
- Strategic, enterprise thinker with strong execution discipline.
- Comfortable operating in transformational, complex environments.
- Strong communicator with ability to translate technical risks into business impact.
Responsibilities
- Define and execute a multi-year strategy for voice and chatbot deployment to raise call quality and experience in alignment with operations leadership.
- Operate a best-in-class capability to drive high internal user and client satisfaction.
- Ensure stable and secure deployment across R1 global locations.
- Define and execute a multi-year strategy for user productivity deployment in alignment with operations and corporate leadership.
- Create a scalable operation to handle client onboarding for technology access.
- Act as point of contact for client and regulatory questions about technology deployment.
- Act as point in resolving any client issues or concerns.
- Build and evolve a high-performing global organization.
- Define clear roles across: Internal teams, Offshore delivery, Third-party security providers
- Drive accountability, performance, and continuous improvement across the function.
- Own the budget and investment strategy.
- Optimize spend across personnel, tools, and vendors.
- Ensure strong ROI and alignment with enterprise risk priorities.
Benefits
- annual bonus plan at a target of 40.00%
- competitive benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Executive
