Client Technology Analyst I, Technology Experience & Community

Boston University • Boston, MA

1d • Hybrid

About The Position

Boston University Information Services & Technology (IS&T) is seeking applicants with diverse skills and experiences to join our innovative and inclusive community. You will promote partnerships between the Boston University communities and Information Services & Technology. You will provide end-to-end technology support to our clients, demonstrating technical expertise to assess needs and implement solutions. You are one that values the client experience above all, is inventive, functions well in a team-based structure. In return, we provide an environment that encourages creativity and collaboration, and a structure that promotes professional growth and career development.

Requirements

• A minimum of 1 or more years of experience in a related technology environment.
• Experience supporting environments on either/both Windows and macOS platforms.
• Experience with a variety of tools commonly used such as an ITSM ticketing tool, remote assistance, asset management, image and deployment, patching, backup and restore, endpoint protection, and several native and centrally managed encryption solutions required.
• A valid driver's license.

Nice To Haves

• Bachelor's Degree in related field desired.
• Explain tech clearly and listen with empathy.
• Deliver patient, professional support consistently.
• Adapt fast and resolves issues efficiently.
• Collaborate smoothly with IT and business partners.

Responsibilities

• Advocate for our client's technology needs.
• Participate in multiple service, platform or project teams as a subject matter expert.
• Be an application administrator or backup for multiple services.
• Provide advanced level support for several technologies.
• Work onsite with the possibility for periodic remote days as coverage allows.
• Perform additional responsibilities as required.
• Focus is on providing outstanding support through collaboration with our students, faculty, staff, and researchers to update and improve business processes using Information Technology solutions.
• You may require being on call and working evening, weekend and/or holiday hours.

Benefits

• Time Off: In addition to PTO and leave policy, BU employees have a paid intersession break and 13 paid holidays.
• Retirement: University-funded retirement plan with full vesting after 2 years of eligible service.
• Tuition Assistance Program: Competitive tuition assistance program for yourself and family members.
• Lunch and learn sessions
• An extensive library of online courses
• Fun Advisory Board (FAB) arranges a number of events throughout the year
• Opportunities to engage with peers at NERCOMP and EDUCAUSE events.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level