Analyst, Client Experience & Optimization

Judi Health•Charlotte, NC

8h•$82,000 - $102,500•Hybrid

About The Position

Judi Health is a health technology company providing benefit administration solutions to employers, unions, health plans, and government entities. Judi Health replaces fragmented, outdated systems with the industry's first Unified Claims Processing™ architecture, seamlessly consolidating pharmacy and medical benefit administration on a single, secure platform. By delivering true price transparency, eliminating unnecessary middleman fees, and leveraging advanced AI-powered care delivery, Judi Health helps clients achieve unprecedented operational efficiency and service levels. At Judi Health, we're deploying the infrastructure our country needs to deliver the healthcare we all deserve. We are the intelligence platform powering benefits plans for millions of Americans and proudly leading the next generation of care. To learn more, visit www.judi.health.

Requirements

Bachelor’s degree or equivalent experience
3-5 years of experience in client services, operations, analytics, or process improvement roles
Ability to coordinate and execute cross-functional projects and workstreams from intake through completion, keeping tasks, timelines, and stakeholders on track
Ability to analyze operational data and build recurring reporting and dashboards to identify trends and support decision-making
Strong documentation, organization, and attention to detail
Proficiency with spreadsheets and workflow tools, including the ability to analyze structured data and identify trends
Interest in process optimization, automation, and operational risk
Strong written and verbal communication skills and the ability to work across cross-functional teams
Project coordination or process improvement experience

Nice To Haves

Experience with SQL, Power BI, or Tableau.
Experience with Excel Power Query; Python is a plus.
Business process mapping, workflow automation, and project-tracking tools such as Jira.
Formal project management methodology or certification (e.g., Agile/Scrum, PMP).
Experience in healthcare, PBM, health plan, or payer environments.
Familiarity with performance guarantees, audit, or operational risk programs.

Responsibilities

Support intake review, issue validation, routing, and tracking of client-impacting issues, projects, and cross-departmental initiatives, ensuring accurate ownership and visibility into ongoing work.
Coordinate and execute cross-functional workstreams and project plans that move risk-based operational initiatives from intake through resolution.
Create and maintain process documentation, SOPs, and workflow maps that support process improvement and feed operational knowledge-base needs.
Analyze intake volume, issue categories, SLA performance, workflow trends, and cross-functional inputs to evaluate root causes, identify client-impacting operational trends and bottlenecks, and recommend practical solutions based on available data, precedent, and operational risk.
Develop, maintain, and refine operational dashboards, KPI reporting, and recurring trend analysis that provide visibility into Client Services operational activity, using reporting outputs to identify risk patterns, support decision-making, and partner with Analytics on dashboard enhancements and data-quality improvements.
Support the automation of manual reporting and tracking processes to reduce manual effort and improve efficiency.
Identify manual or inefficient processes and recurring risk patterns, and propose and support implementation of improvement opportunities in partnership with the Manager.
Partner with stakeholders to improve data quality and reporting accuracy.
Participate in cross-functional planning, problem-solving, and readiness activities that support Client Services, audit, and performance guarantee outcomes.
Lead small initiatives