Client Technology Specialist I

Palm Beach State College•Lake Worth, TX

3d•Hybrid

About The Position

Responsible for providing operational support within the IT Client Support Services department. Provides event support for both on-campus and off-campus events. Responsible for providing classroom and special event multimedia equipment support, delivery, setup, and takedown. Assists with the closed-circuit television system and operation, data entry and tracking of current inventory of supplies and equipment. Maintains classroom Projector filters and bulb replacements, as well as Projector replacements at the end of its functional life. Supports instructors in classroom technology usage.

Requirements

High school diploma or GED with additional training related to the position
One year of related experience
Knowledge of Microsoft Office Professional or similar applications
Knowledge of PC fundamentals, basic networking concepts, PA systems, AV control systems, and multimedia systems
Attention to detail while maintaining effective time and task management
Ability to set-up and operate multimedia equipment
Ability to install and troubleshoot PC hardware and software, and MS Windows operating system
Ability to organize and prioritize multiple, competing priorities to maximize personal and team effectiveness
Ability to effectively communicate verbally and in writing on a regular basis with internal and external customers, build relationships, manage customer expectations and take responsibility for a high level of service
Regular physical attendance required
Valid Florida driver’s license

Nice To Haves

Knowledge of CompTIA A+
Knowledge of Microsoft Technology Associate (MTA) – Windows Operating System Fundamentals

Responsibilities

Performs equipment installations including multimedia and AV technology.
Sets-up computers and multimedia equipment for special presentations.
Analyzes technical problems with multimedia systems and equipment, and performs repairs on equipment and machinery.
Provides accurate and timely updates on service requests. Escalates a customer inquiry or problem to the next level of response as required.
Performs technical set-up for video, audio and multi-image presentations and provide technical support.
Installs wiring and cabling systems such as CCTV, AV, computers, and digital displays.
Provides support and troubleshoots all types of computer based hardware, software and peripherals including AV and multimedia systems.
Provides support and technical services to departments, other campuses, off-site locations and college-based functions that may require travel.
Functions in an on-call capacity for response to hardware, software, and network systems repair needed during normal business hours or instances where the college is closed.
Transports materials and equipment to, from and within storage areas and operating areas.
Provides consultation and assistance regarding specific matters within area of expertise.
Acquires knowledge of other staff duties and serve as a backup, as necessary.
Performs other job-related duties as assigned.