Svc Provider Solutions Advisor

Federal Express Corporation • Moon Township, PA

1d • $5,364 - $11,801 • Hybrid

About The Position

Provides guidance and support to management on issues or enhancements relating to contracted service provider operating agreements. Provides guidance to Business Development Solutions employees and other business areas through data analysis, agreement and field expertise, and education programs.

Requirements

• Bachelor’s degree in Business Administration or related field required, or related equivalency
• Seven (7) years’ experience required in Business, Operations, Logistics, Human Resources or related area.
• Software skills, including use of Microsoft Office software and web-based applications.
• Verbal and written communication skills necessary to communicate with all levels of management, to explain complex and/or confidential information.
• Presentation skills necessary to facilitate training and/or deliver informational sessions to groups and/or individuals.
• Time management and organizational skills necessary to manage multiple projects, appropriately prioritize workload, plan for resources to meet deadlines and goals, and respond to day-to-day functional needs.
• Ability to anticipate and identify problems and use sound judgment and fact-based analysis to develop effective and efficient solutions.
• Ability to build collaborative working relationships with internal and external customers and meet time sensitive deadlines.
• Able to work with minimal supervision and to exercise discretion and independent judgement .
• Extensive knowledge of company's contractor model agreements.

Responsibilities

• Serves as a subject matter expert on the contracted service provider models.
• Utilizing feedback provided by Field Interface and Analytics, collaborates with departments to ensure that all contracted service provider programs are designed, implemented, and administered consistent with the applicable operating agreements.
• Assists in planning and coordinating model changes and directs training of Business Development Solutions employees.
• Assist in contracted service provider familiarization of agreement requirements, operational actions, and new technology.
• Develops, documents and modifies Business Development Solutions department processes, procedures and programs; communicates and reinforces department and project initiatives through feedback to and from Business Development Solutions field management.
• Develops, drives and manages a wide variety of business development initiatives through collaboration with internal and external stakeholders, including third party vendors.
• Consults with and engages in feedback to and from field management to ensure adherence to project initiatives, schedules, and timelines.
• Consults with and engages in the development of strategic project initiatives.
• Develops, maintains and oversees training and familiarization programs to be administered through the network.
• Ensures legal and regulatory compliance through designing, implementing, administering and monitoring compliance-related programs, assessments, projects and functions, and training internal business users.
• Analyzes documentation or other information provided by or related to contracted service provider business entities to assess compliance with contractually agreed-upon standards.
• Perform other duties as assigned

Benefits

• Pay Transparency
• Family and Medical Leave Act (FMLA)
• E-Verify Program Participant

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level