Sustaining Operations Program Manager

Intel•Hillsboro, OR

1d•Hybrid

About The Position

As a Post Launch Production Program Manager in Intel's Central Engineering Group, this role leads cross-functional teams and manages schedules and deliverables to sustain manufacturing operations, maintain production, and optimize revenue and margins. The position supports Networking Platforms Operation (NPO) Manufacturing Operations, a team responsible for Ethernet product design, validation, manufacturing, and support. The role serves as a primary interface among marketing, planning, customer account teams, operations, engineering, and other stakeholders. It manages the Ethernet adapter product line after SRA through Product Discontinuance, supports product modifications and customer-specific requirements, drives engineering change orders and product introductions, and oversees firmware updates, quality events, customer inquiries, and discontinuance activities. The program manager also manages interconnected projects throughout their lifecycles, balances technical needs with business impact, and identifies process improvements.

Requirements

Bachelor's degree in Engineering, Business Administration, Supply Chain, or a related field.
At least 7 years of relevant experience in a product development, manufacturing, or operations environment.
At least 5 years of program management experience managing a technical team or organization, including project-related schedules and deliverables.
At least 5 years of customer-facing experience in requirements gathering and product support.
At least 3 years of demonstrated leadership experience.
Ability to multitask and manage several activities simultaneously.
Strong attention to detail and organizational skills for tracking and communicating direction and status.
Strong problem-solving skills.
Effective, professional, clear, and honest verbal and nonverbal communication with team members, customers, and leadership.
Ability to deal with ambiguity, adapt to change, and handle risk and uncertainty.
Self-driven and motivated.
The position is not eligible for Intel immigration sponsorship.

Responsibilities

Plan and manage technology, product, or process programs and projects to sustain production and optimize revenue and margins.
Serve as the primary interface between marketing, planning, and customer account teams to drive product modifications and customer-specific requirements.
Work with operations and engineering teams to implement plans in manufacturing and contract manufacturing environments.
Prioritize activity requests to help ensure uninterrupted production and revenue flow.
Drive engineering change orders (ECOs) and launch customized or new product introductions (NPIs).
Align roadmap activities and future initiatives with marketing and planning teams.
Manage the Ethernet adapter product line from post-SRA through Product Discontinuance.
Oversee firmware updates, quality event resolutions, and customer product inquiries.
Lead product discontinuance activities through completion.
Identify and implement process improvements to enhance efficiency and productivity.
Lead matrixed, cross-organizational teams involved in developing, implementing, or upgrading technology or products for external customers.
Manage projects and programs through all lifecycle phases, contributing to organizational goals and objectives.
Manage interdependencies and integration among projects, teams, and stakeholders.
Gather and review requirements for completeness and clarity.
Set program direction by balancing technical needs against business impact within Intel guidelines.
Act as a key interface for internal stakeholders and leadership.
Identify tasks, research needs, dependencies, and costs, and communicate expectations to core team members.
Create, track, and adjust program schedules while ensuring appropriate progress.