Survey Research Coordinator

Second Harvest•Etobicoke, ON

14d•Hybrid

About The Position

Second Harvest is Canada’s largest food rescue organization, specializing in perishable food recovery. They rescue surplus, unsold food from across the supply chain and redistribute it to non-profits across the country to feed communities. Demonstrating values of Innovation, Impact, and Integrity, Second Harvest strives for No Waste. No Hunger, aligning its strategic approach with the United Nations’ Sustainable Development Goals (SDGs). The Survey Research Coordinator will play a key role in the Annual Partner Survey by coordinating outreach to not-for-profit (NFP) partners across Canada, making scripted follow-up calls and reminders, tracking activity, and recording outcomes. This role involves working closely with the Data team to assist with reviewing submissions for completeness and consistency, potentially supervising a small volunteer cohort, and monitoring progress to ensure timely, accurate data collection. This hands-on position offers rich experience in stakeholder engagement, data stewardship, volunteer leadership, and project coordination within a collaborative team environment.

Requirements

Completion of a minimum of one-year post-secondary education.
Customer-oriented Communicator: Comfortable initiating phone calls to Second Harvest contacts, building rapport, and getting information needed. Confident and outgoing.
Communicative: A clear, professional communicator with strong phone and email etiquette, able to convey information effectively while maintaining accuracy and attention to detail.
Great with Data: Very comfortable working with Excel or spreadsheets and large sets of data.
Process-oriented: you are always assessing what works best and are proactive in suggesting more efficient ways of making things happen
Quick Learner: Willing to hit the ground running, learn on the job, and resolve situations with a positive attitude.
Socially Conscientious: Ability to apply principles of equity, diversity, and inclusion, as well as AODA principles for accessible customer service.
Support sustainable practices that protect the environment and advance Second Harvest’s No Waste. No Hunger.

Responsibilities

Support the Data Management team in managing outreach efforts to NFP partners, following up on survey answers and data completion.
Make outgoing calls to list of contacts (NFP partners) using a call script during specified call window.
Track call activity with each contact using Excel spreadsheet provided (date of call, follow-up actions needed, feedback, etc.).
Provide support in reviewing and verifying survey submissions as they are received to ensure they are complete, accurate, and consistent.
Contribute to the preparation and management of documents detailing required and completed follow-ups actions.
Perform other related duties as required/assigned to support the overall goals of the Annual Survey Project.
Participate in a 'Food Drop-off Ride Along' to learn firsthand how Second Harvest reduces food waste by supporting NFP organizations across the GTA.