Survey Manager, Survey Research Science and Operations (Remote)

ICF • Reston, VA

6d • Remote

About The Position

ICF's Survey Research Science and Operations practice is seeking a Survey Manager. This role supports a large-scale federal survey and various projects for government, university, and commercial clients in sectors like aviation, transportation, and energy. The ideal candidate is a project manager who is highly organized, takes ownership, and can manage multiple teams, tasks, deadlines, and dependencies. The role involves project management, business development (proposal and grant support), and technical expertise.

Requirements

• Bachelor’s degree required
• 3+ years of applied experience in the survey research field.
• 2+ years of experience in survey project management, including coordinating teams and tasks, tracking completion of activities, managing schedules, monitoring project budget, and ensuring the quality of work products.
• 2+ years of experience with MS Office products—Word, Excel, PowerPoint, or professional skills.
• Professional Skills Experience managing and advancing multiple workstreams simultaneously, with strong organizational and follow-through skills.
• Demonstrated ability to take ownership of work, independently drive tasks forward, and recognize when issues require escalation.
• Demonstrated customer service orientation and outstanding level of professionalism in providing client support.

Nice To Haves

• 1+ year experience conducting and analyzing qualitative research.
• Master’s degree preferred.
• Ability to be flexible, multi-task, prioritize, and manage multiple activities simultaneously in a fast-paced, changing environment.
• Experience in quantitative data analysis and statistical software experience (e.g., R, Python, SPSS, SAS).
• Experience in proposal writing and/or budget development.
• Proficiency in Spanish or another foreign language is a plus.

Responsibilities

• Manage the day-to-day activities of concurrent survey-related projects.
• Manage the day-to-day activities of concurrent survey-related projects, serving as the key point of contact to clients, providing excellent service, managing expectations, and producing products that demonstrate results.
• Prepare project plans, manage schedules, and performance using effective project management processes and frameworks.
• Create and track project budgets.
• Keep multiple workstreams moving simultaneously by identifying next steps, assigning and following up on actions, managing dependencies, and escalating issues when needed.
• Identify and coordinate with internal collaborators and outside subcontractors and vendors.
• Proactively manage and communicate with a team of cross-matrixed professionals, ensuring smooth team operations and effective collaboration.
• Contribute methodological or technical guidance in support of quantitative projects or tasks involving web, mail, telephone, in-person, and other data collection activities.
• Contribute methodological or technical guidance in support of qualitative projects or tasks involving cognitive interviewing, one-on-one interviews, and/or focus groups.
• Develop project quality assurance protocols, and ensure quality for all data, reports, and presentations.
• Communicate effectively in writing—proposals, analytic reports, issue papers, briefings, and formal and informal email correspondence.
• Develop and cultivate strong client relationships.
• Anticipate risks, bottlenecks and dependencies and proactively implement solutions to keep projects on track.
• Update leadership on progress as directed and on regular reporting cycles.
• Actively participate in business development activities— managing the proposal process, and writing proposal sections.

Benefits

• Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level