Surveillance Supervisor - Carter

Forest County Potawatomi Community•Wabeno, WI

3d•Onsite

About The Position

Observes casino operations for irregular activity (e.g., cheating, theft) by employees or patrons, ensuring consistent adherence to policies and procedures. Provides clear verbal and written reports of violations and suspicious behavior to leadership, while also guiding team members in proper reporting standards. Maintains accurate documentation and logs of all suspicious activity and required reporting, ensuring compliance and consistency across the team. Answers and screens incoming communication (e.g., telephone, two-way radio) in a professional and supportive manner, assisting staff as needed. Supervises shift operations and staff; fosters a positive team atmosphere, ensures fair and consistent discipline when necessary, documents performance, and completes annual performance appraisals with a focus on growth and development. Trains, mentors, and supports new and existing staff on surveillance techniques, expectations, and daily operations; approves reports and consults with casino management as needed. Proactively supports onboarding efforts by ensuring new hires receive thorough training, ongoing guidance, and encouragement to build confidence and competence in their roles. Manages scheduling, payroll approval, and leave requests for all shift staff while maintaining fairness, transparency, and consideration for team well-being. Manages the proximity card re-printing process for casino employees. Promotes a culture of teamwork, accountability, and continuous improvement within the Surveillance Observations Division. Performs other duties as assigned.

Requirements

High school diploma or equivalent.
Minimum of 5 years of related experience, including demonstrated ability to support, train, and guide team members.
Must be able to obtain and maintain a gaming license issued by the Forest County Potawatomi Gaming Commission.
Working knowledge, or ability to develop knowledge, of the Indian Gaming Regulatory Act, Forest County Potawatomi Tribal-State Gaming Compact, Bank Secrecy Act, National Indian Gaming Commission Internal Control Standards, Tribal Minimum Internal Control Standards, and internal casino procedures.
Working knowledge of currency handling, including the ability to detect counterfeit documents (currency, money orders, checks, traveler’s checks, etc.), basic blackjack strategy, gaming scams, and other criminal behaviors.
Ability to operate surveillance equipment and effectively utilize office technology and software (e.g., Microsoft Office, computerized information systems) in support of surveillance operations.
Ability to remain focused while seated and monitoring CCTV for extended periods of time while maintaining strict confidentiality.
Demonstrated proficiency in problem-solving, effective communication, comprehension, and business writing.
Strong interpersonal skills with the ability to coach, mentor, and support employees in a team-oriented environment.

Responsibilities

Observes casino operations for irregular activity (e.g., cheating, theft) by employees or patrons, ensuring consistent adherence to policies and procedures.
Provides clear verbal and written reports of violations and suspicious behavior to leadership, while also guiding team members in proper reporting standards.
Maintains accurate documentation and logs of all suspicious activity and required reporting, ensuring compliance and consistency across the team.
Answers and screens incoming communication (e.g., telephone, two-way radio) in a professional and supportive manner, assisting staff as needed.
Supervises shift operations and staff; fosters a positive team atmosphere, ensures fair and consistent discipline when necessary, documents performance, and completes annual performance appraisals with a focus on growth and development.
Trains, mentors, and supports new and existing staff on surveillance techniques, expectations, and daily operations; approves reports and consults with casino management as needed.
Proactively supports onboarding efforts by ensuring new hires receive thorough training, ongoing guidance, and encouragement to build confidence and competence in their roles.
Manages scheduling, payroll approval, and leave requests for all shift staff while maintaining fairness, transparency, and consideration for team well-being.
Manages the proximity card re-printing process for casino employees.
Promotes a culture of teamwork, accountability, and continuous improvement within the Surveillance Observations Division.
Performs other duties as assigned.