Surveillance Supervisor

Rivers Casino Careers•Schenectady, NY

5d•Onsite

About The Position

Supervises Surveillance personnel on assigned shift to ensure company assets are being protected and monitored. This role involves working in a clandestine environment and observing activities through closed circuit television. The Surveillance Supervisor is responsible for ensuring compliance with all established company and departmental policies and procedures, and for communicating and enforcing company and departmental goals and objectives. The position also includes conducting performance reviews, evaluations, coaching, and mentoring of Surveillance staff in coordination with the Shift Manager. Key duties involve supervising and coordinating activities related to the surveillance of gaming areas, cashier cages, count rooms, and other areas as determined by management, as well as assisting with the overall training and development of personnel on the assigned shift. A thorough understanding of, and compliance with, all New York State Gaming Commission regulations is required. The Surveillance Supervisor must observe, detect, and report any cheating activity and perform all other duties as assigned.

Requirements

Must be 21 years of age or older
High school diploma or equivalent required
Good computer skills required
Must be able to train employees on the computer
Must be able to obtain and maintain all necessary licensing
Must possess sound and mature judgment

Nice To Haves

Some college preferred
Casino surveillance experience preferred
Supervisory experience preferred

Responsibilities

Be goal oriented and meet commitments
Work in a clandestine environment and observe activities through closed circuit television
Ensure compliance with all established company and departmental policies and procedures
Clearly communicate and enforce company and departmental goals and objectives
Conducts performance reviews, evaluations, coaching and mentoring of Surveillance staff in coordination with the Shift Manager
Supervises and coordinates activities related to the Surveillance of gaming areas, cashier cages, count rooms, and any other areas as determined by management
Assist with the overall training and development of personnel on assigned shift
Maintains a thorough understanding of, and ensures compliance with, all the New York State Gaming Commission regulations
Keep the Director Surveillance informed of all pertinent information regarding surveillance activities and irregularities
Observe, detect and report any cheating activity
Perform all other duties as assigned