Surveillance Shift Manager - Maryland
About The Position
The Surveillance Shift Manager plays a key leadership role in protecting the integrity, safety, and operational excellence of Live! Casino & Hotel. Your ability to guide Surveillance team members, oversee critical monitoring systems, and enforce regulatory and internal control standards ensures that the property remains secure and compliant around the clock. Through vigilant observation, decisive action, and strong supervision of daily shift operations, you help safeguard company assets, support a fair and trustworthy gaming environment, and uphold the high standards of professionalism and accountability that define the Live! brand.
Requirements
- Two (2) year associates degree or technical degree in a related fields or equivalent work experience.
- Four (4) to eight (8) years’ experience in table games and casino surveillance.
- Must be able to obtain and maintain the necessary license as mandated by the Maryland Lottery and Gaming Control Agency.
- Must be able to sit for long periods of time.
- Must be able to work in a confined space with low lighting.
- Must be able to lift and/or carry up to 30lbs.
- Must have excellent vision and hearing.
- Must be able to grasp, handle, and reach with hands and fingers.
- Must be able to stand and walk 30% of the time.
- Ability to analyze and interpret departmental needs and result.
- Ability to solve routine problems.
- Ability to maintain mental concentration for significant periods of time.
- Ability to perform assigned duties under frequent time pressure.
- Ability to work all shifts on a rotating basis as designated.
Responsibilities
- Supervises a team of Surveillance Supervisors, Operators and/or Technicians in performance of their duties on an assigned shift.
- Responsible for supervising the monitoring and operations of CCTV and alarm systems.
- Supervision of staff to include shift scheduling and maintaining proper staffing levels across all shifts.
- Supervises department team members and procedures for protecting casino assets and internal controls to ensure the safety and security of the team members and the guests.
- Review surveillance department actions, personnel and processes with Manager.
- Understand all department operational logistics and supervise, monitor and report as appropriate.
- Meet with departmental management and leaders as necessary.
- Other duties as assigned.
Benefits
- Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents.
- Free Basic Life Insurance
- Free Short Term & Long-Term Disability
- Generous retirement savings options
- Paid Time Off
- Tuition Reimbursement
- On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
- Training and pathways for career growth
- Robust Rewards & Recognition Programs
- Annual Merit Based Pay Increases
- Discretionary Performance Bonuses
- Discretionary Service Bonuses
- Free parking
- Free food and discounted meals
- Live! Hotel, Food & Beverage, and Entertainment Discounts
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
