Surveillance Operator

LUMA Energy • Torre, PR

19h • Onsite

About The Position

The Surveillance Operator is responsible to operate, monitor, report, and investigate incidents captured in the Closed Caption Television (CCTV) and electronic access control systems. Focuses on maintaining situational awareness of critical infrastructure to deter, detect, delay, and respond to physical security incidents. This role will handle confidential and sensitive information and is expected to demonstrate a high degree of personal integrity and discretion while maintaining confidentiality in daily endeavors.

Requirements

• High school diploma
• Minimum of 2 years of hands-on experience as information technology computer technician
• General knowledge of software and configurations to troubleshoot CCTV and electronic access control equipment and applications.
• Knowledgeable in the English and Spanish languages (read, speak, and write) with the ability to communicate effective and promptly in either language as required.
• Excellent interpersonal skills with the ability to build effective working relationships at all levels of the organization and with external parties as required.
• Valid driver’s license in Puerto Rico

Nice To Haves

• Associate’s degree or Certification on Information Technology/Computers from an accredited university or college is preferred.

Responsibilities

• Operate, monitor, report, and investigate incidents captured in the Closed Caption Television (CCTV) and electronic access control systems.
• Initiate internal and external notifications for physical security incidents using the guidelines for handling alerts at different levels of events that are reported.
• Keep the work area clean and organized.
• Electronically annotate any activities that arise during work shift.
• Follows all policies and procedures.
• Perform other duties as assigned.
• Perform emergency management work and associated drills as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED