Surveillance Operator

Buffalo Run Casino & Resort•Miami, OK

3d•Onsite

About The Position

The Surveillance Operator's primary purpose is to monitor the gaming floor and exterior to ensure safety for guests and employees, and asset protection. This role involves performing quality work within deadlines, interacting professionally with others, and contributing effectively as a team member. The operator must maintain strict confidentiality of privileged, proprietary guest and employer information, and adhere to all work rules, policies, procedures, and safety standards.

Requirements

Problem-solving skills
Keen observation skills
Strong math skills
Computer skills
Ability to communicate effectively orally and in writing
Ability to obtain and maintain the required Gaming License
Prolonged walking, stooping, or bending
Lifting or carrying up to 50 pounds on a daily basis

Responsibilities

Monitor the gaming floor and exterior property at all times to identify potential security or safety risks and report to the appropriate individual.
Accurately update the daily communication log.
Become knowledgeable of all casino games and associated rules.
Maintain a working knowledge of all rules, regulations, policies and procedures.
Observe employee behaviors and actions and report any procedural or policy violations in writing to the Director.
Utilize necessary equipment to identify, record, document and report illegal, suspicious or unusual activities occurring on property.
Protect company assets and gaming integrity through the consistent, thorough monitoring of all activities on the gaming floor and perimeter.
Provide an objective investigation and accurate documentation of all incidents and accidents.
Work closely with Security personnel to resolve any immediate concern or situation while maintaining a cooperative demeanor.
Report all concerns or issues to the Surveillance Manager and/or Director.
Identify potential loss of revenue, including cheats, devices, and scams.
Obtain and maintain a gaming license.
Perform other duties as assigned.
Maintain a HIGH level of confidentiality.
Practice the 5-10 rule with flawless execution internally & externally.