Surveillance Operator

Churchill Downs Incorporated•Village of Waterloo, NY

1d•$26 - $29•Onsite

About The Position

The Surveillance Agent is responsible to monitor activities to ensure that casino patrons are not engaged in illegal activities, that soft and hard count operations are conducted in accordance with Internal Control Policies and Procedures and state regulations, as well as review established departmental policies and procedures for the casino are reviewed and adhered to.

Requirements

Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to interpret a variety of technical and mathematical formulas
Ability to interpret and follow through on a variety of instructions furnished in written, oral, diagram or schedule form
Ability to effectively communicate with all levels of Team Members as well as outside contacts
Ability to resolve problems and conflicts in a diplomatic and tactful manner
Ability to demonstrate leadership and fairness in dealing with guests and Team Members; and possess the ability to instill a sense of pride and personal responsibility in staff
High school diploma or GED equivalent required
Ability to read, analyze, interpret, and comprehend technical procedures, government regulations, instructions, and correspondence/memos
Ability to author reports, business correspondence and procedure manuals
Ability to effectively present information and respond to questions from groups of managers or staff, guests, and the general public
Ability to maintain confidential information

Nice To Haves

Previous security, military, or civilian police officer training and/or experience preferred

Responsibilities

Attend daily briefings and meeting, being on time and participating in a positive manner
Ensure the smooth operation of the Surveillance Department through following prescribed policies and procedures, as well as complying with Internal Control Policies and Procedures
Responsible for writing reports in a clear and concise manner noting only factual information without interjection of one’s personal opinion
Knowledge of Surveillance Emergency Operation Plan
Operates surveillance equipment within the Surveillance room and reports any malfunction of the surveillance system
Document, observe, tape, and report any violations of state regulations, company policies or departmental procedures
Interact with local, state, and federal law enforcement in the investigations of criminal activity which occurs on company property
Monitor currency transports in accordance with casino procedures
Complete tasks and department assignments or projects, and meet the deadlines related to those assignments
Work on actual projects or service to help achieve the objectives of the department
Evaluate information to render an opinion or take action based on that information that will impact the department or function
Possess skills to hasten resolution, assess course of action, and implement or take action based upon findings
Render advice, and provide expertise or judgment based on information gathered, studied, analyzed, or reviewed
Ensure the integrity of gambling, banking, count room and cash handling procedures
Must have complete understanding of table games rules as well as policies and procedures for all gaming and cash handling areas
Responsible for proper handling of confidential information, reports, incidents, and materials
Inform senior management team of information necessary to the efficient operation of the casino
Communicate effectively, both verbally and in writing, to provide clear direction in assigning and instructing facilities team in the details of their work
Conduct in a gracious, kind, and warm manner that creates a sense of fondness, as well as professional, courteous, and responsive manner, which reflects positively on the company and its core values
Performs other duties as may be assigned by department and/or company management
Attend required training sessions offered by the casino
Obtain required license(s)
Perform the duties described in compliance with local laws and regulations
Responsible for taking the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco
Knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member’s department
Knowledge of the property’s programs to address problem gambling
Consult with the appropriate individuals and maintain an effective system of written policies, procedures, and internal controls to ensure compliance with the state regulations and Systems of Internal Controls
Responsible for taking the appropriate steps to investigate exceptions, fraud, and potential violations and report such instances to the appropriate levels of management
Report any acts of wrongdoing on behalf of any Team Member that they have knowledge of