Surveillance Operator - The Casino

Nemacolin Career•Farmington, PA

13d•Onsite

About The Position

The Surveillance Operator is responsible for monitoring casino operations through a CCTV system to detect and report procedural violations, unusual activities, and individuals who are excluded or self-excluded from the facility. This role requires knowledge of casino equipment, Anti-Money Laundering/Title 31 regulations, and OASIS applications. The operator must communicate violations promptly, maintain accurate documentation, and operate within departmental procedures.

Requirements

High School Diploma or GED equivalent required.
Must be able to receive and maintain all required certification.
Must complete all required company training.
Knowledge of computer software including Microsoft Operating Systems.
Working knowledge of OASIS applications including but not limited to information pertaining to the following: cage, pit (customer status inquiries), credit, marketing, players club and self-exclusion data.

Nice To Haves

Previous experience in casino surveillance preferred.

Responsibilities

Respond to calls requesting surveillance coverage.
Conduct surveillance through the CCTV system to observe, report, and record procedural violations and unusual activities.
Ensure employees are monitoring automated bill breaker, gaming voucher, coupon redemption, and jackpot payout machines.
Ensure employees are monitoring the operation of the count room and the video recording of cash movements, slot cash storage boxes, and table game drop boxes.
Complete annual Anti-Money Laundering/Title 31 training.
Detect the presence of any individual who may be required to be excluded or ejected from the licensed facility, or is self-excluded from the gaming floor and gaming activities.
Communicate violations in a timely manner to appropriate supervisory personnel.
Follow up with accurate and detailed documentation.
Conduct digital video reviews as assigned.
Document equipment malfunctions.
Operate procedures within the designated department accurately and efficiently.
Perform any other assigned duties and responsibilities.