Surveillance Operator

Full House Resorts, Inc•Cripple Creek, CO

2d•Onsite

About The Position

The Surveillance Operator is responsible for operating electronic video and audio surveillance systems to monitor casino guests and employees for violations of gaming laws, internal controls, and company policies. This role ensures the safety and security of everyone in the casino, maintains technical knowledge of surveillance systems, and communicates effectively with team members. The operator also conducts incident investigations, reviews surveillance footage, and reports findings to management. Duties include installing and maintaining surveillance systems, ensuring compliance with all relevant regulations, and maintaining strict confidentiality regarding investigations and surveillance room activities. Regular and reliable attendance is a fundamental requirement for this position.

Requirements

Demonstrated experience performing surveillance operations, preferably within a gaming environment.
Demonstrated technical knowledge of state-of-the-art electronic video and audio surveillance systems, including hands-on experience performing bench work level repair and service.
Ability to pay close attention to detail.
Must have a valid and current State of Colorado Gaming License.
Must be at least eighteen years of age.

Nice To Haves

Graduation from High School or equivalent.
Prefer experience working with surveillance equipment.
Additional electronics training is preferred.
Experience working in a gaming environment is preferred.

Responsibilities

Operates electronic video and audio surveillance systems to observe and monitor casino guests and employees for any violations of the Colorado Limited Gaming Act, Internal Control Minimum Procedures, internal policies and procedures, and Colorado Limited Gaming Regulations.
Reports violations as required, and acts to ensure the safety and security of all guests and employees.
Maintains technical knowledge of surveillance systems through continuous training on component design and repair.
Communicates with fellow employees through two-way radio communications and ensures prompt responses for security or emergency assistance.
Performs incident investigations by reviewing and analyzing discs; reports findings to management staff as directed.
Works with Casino Managers, Security personnel, and others during investigations of incidents, accidents, work related injuries, and possible theft to determine a comprehensive “close watch” of any casino activity, guest or employee, when necessary, requested, or required.
Performs duties in compliance with the Colorado Limited Gaming Act, Internal Control Minimum Procedures, internal policies and procedures, and Colorado Limited Gaming Regulations.
Maintains confidentiality regarding investigations, activities and other Surveillance room activities and duties.
Regular and reliable attendance is a fundamental requirement of this position.
Installs and maintains surveillance systems, as directed.
Moves and/or adds cameras and recording equipment to conform to Colorado gaming laws.
Performs preventive maintenance on surveillance equipment as needed, i.e., compressed air to remove dust from equipment.
Performs other duties, including special projects as needed and directed.