Surveillance Operator - MGM Grand Detroit
About The Position
As a Surveillance Operator at MGM Grand Detroit, you help maintain a fair, safe, and secure gaming environment for guests and team members. You work with partner departments to support and improve the guest experience. The role uses closed-circuit television (CCTV) systems to observe casino operations, review activity, record and archive audio/video evidence, and ensure surveillance equipment is functioning properly. You monitor casino operations and personnel for compliance, suspicious behavior, fraud, and theft; maintain confidentiality; and may support gaming authorities and law enforcement, including providing court testimony when required.
Requirements
- Proficient in basic math without use of a calculator.
- Ability to distinguish colors.
- Professional appearance and demeanor.
- Excellent telephone etiquette and communication skills.
- Basic working knowledge of computer technology and software, including Microsoft Office applications.
- Ability to communicate clearly and effectively in English, verbally and in writing.
- High school diploma or GED.
- Ability to work varied shifts, including weekends and holidays.
Responsibilities
- Use CCTV systems to observe and review casino operations, record and archive audio/video evidence, and ensure the surveillance system is functioning properly.
- Monitor casino operations and personnel, including Table Games, Casino Cage, Soft Count, Slots, and Poker, for compliance with policies and procedures and to detect suspicious behavior and help prevent fraud and theft.
- Continue learning game rules, internal policies and procedures, and emerging threats through training and professional development.
- Collaborate with the local Gaming Authority and support external law enforcement agencies as needed.
- Provide court testimony on behalf of the company when required.
- Maintain strict confidentiality of surveillance activities and sensitive information.
Benefits
- Wellness incentive programs to support physical and mental health.
- Health and income protection benefits for eligible employees.
- Company hotel, food and beverage, retail, and entertainment discounts.
- Free meals in the employee dining room.
- Programs and networking opportunities to support promotion.
- Volunteer opportunities to give back to the community.
- Discounts with company partners, including travel, electronics, and online shopping.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
