Surveillance Operations Monitor

University of Southern California•Los Angeles, CA

2d•Onsite

About The Position

In this important role, you will monitor Closed Circuit Television systems (CCTV) digital recording programs, vehicle tacking technology, access control systems, as well as fire, life and intrusion alarms to assist the Department of Public Safety in providing safety and protecting the property at the University Park Campus, Health Sciences Campus, University Village, and USC off-site locations. You will initiate emergency and non-emergency response of department personnel via radio communications or telephone. This position serves as a vital link between Public Safety personnel and all other emergency and non-emergency services available in the university community.

Requirements

High school or equivalent
2 years experience
Knowledge of Closed-Circuit Television systems (CCTV) and alarm monitoring.
Knowledge of standard methods, technology and procedures utilized to conduct video surveillance.
Working knowledge of computer systems and programs.
Possess excellent hand-to-eye coordination and computer skills.
Ability to operate computer assisted communications equipment.
Must be able to work under pressure and exercise good judgment in emergency conditions.
Must be able to communicate clearly and concisely, oral and in writing.
Valid Driver's License for 2 years

Nice To Haves

Associates or Bachelor's Degree
3 years experience
Previous operator experience in Closed Circuit Television systems (CCTV), license plate recognition programs, access control systems, and alarm monitoring programs.
Ability to understand and embrace current and future technologies to enhance communications center operations.
Valid CA driver's license required.
Position will participate in the Department of Motor Vehicles (DMV) Pull Notice System.
A copy of DMV record will be required as a final condition of employment.

Responsibilities

Conducts Closed Circuit Television systems (CCTV) monitoring and surveillance of public areas for security purposes.
Responds to Public Safety personnel requests to observe and track criminal or suspicious activity during active investigations.
Monitors access control systems, fire, life and intrusion alarms via multiple computer systems and programs.
Documents records of all incidents and actions taken in Computer Aided Dispatch system and SharePoint.
Writes and prepares daily logs and reports.
Extracts appropriate evidential records (video and photograph) from security systems to be used in investigative cases.
Liaises with Public Safety personnel, Los Angeles Police Department, and other agencies to ensure the appropriate use of the security systems during investigations.
Testifies in court as a subject matter expert and representative of the Department of Public Safety.
Observes and identifies individuals involved in criminal or suspicious activity on university owned or managed property or in the surrounding community.
Assists Public Safety and other law enforcement agencies in investigating criminal or suspicious activity.
Serves as a Campus Security Authority (CSA) and mandatory reporter under the Clery Act based on university responsibilities.
Has responsibility and is required to receive reports of crimes or criminal incidents from victims of crimes and/or third parties; notifies Department of Public Safety immediately of any reported serious crime or criminal incidents that indicates the presence of an ongoing threat to the university community; and notifies the Clery Compliance Coordinator in the Department of Public Safety.
In the event of an emergency, the employee holding this position is required to “report to duty” in accordance with the university’s Emergency Operations Plan and/or the employee’s department’s emergency response and/or recovery plans.