Surveillance Manager

Virgin Hotels•Las Vegas, NV

About The Position

This position is responsible for ensuring the Surveillance Department operates efficiently and provides protection to all gaming operations and gaming support areas. Promotes a secure environment within Virgin Hotels Las Vegas culture, while maintaining emphasis on revenue protection.

Requirements

Current, legal and unrestricted ability to work in the United States
High School Diploma
Ability to obtain and maintain a Nevada Gaming License
Three-Five years' supervisory experience in casino surveillance systems operations
Extensive knowledge of casino games, payoffs, rules, and procedures, including advantage play and cheating methods
Knowledge of local jurisdiction gaming laws (federal, state, compact, etc.), gaming minimum internal controls and attendant regulations as well as VHLV internal controls, policies and procedures
Proficiency in CCTV and surveillance software
Promote teamwork with peers and among staff to ensure the department operates as a team
Excellent written and verbal communication skills in English
Capable of performing mathematics to include, but not limited to, addition, subtraction, multiplication, division using whole numbers, fractions, and decimals.
Intermediate knowledge of Word, Excel, and Outlook
Ability to handle stressful situations while maintaining a high level of professionalism
Great collaborators with the ability to create excellent working relationships across the group. Collaborative approach with all departments
Ability to break down barriers and resolve potential conflicts swiftly and effortlessly
Effective communication and presentation skills to all levels of management
Ability to think freely and approach all issues with a completely fresh approach
Ability to anticipate needs and over-deliver wherever possible
Candidates must think on their feet and use their initiative to solve problems and deliver solutions
Excellent guest relations, communication, presentation and organization skills
Able to change direction and work on multiple project aspects simultaneously
Enthusiastic, passionate, able to inspire and motivate others
Leadership ability and behavior consistent with Virgin Hotels Core Values: Fun, innovative, original, and personable, and striving to deliver high quality and brilliant guest service

Nice To Haves

Ability to interpret instructions furnished in written, oral or diagram form
Strong skillset as it relates to problem solving, data collection, and fact finding methodology
Bilingual

Responsibilities

Oversee CCTV systems, digital equipment, and live gaming floor monitoring to identify security risks or illegal activities
In the absence of the Director, oversee and report on all areas under Surveillance to ensure compliance with the Hotel and Casino.
Ensure strict adherence to Nevada Gaming Control Board regulations and internal controls
Conduct detailed investigations into suspicious activities, jackpot disputes, theft, and employee misconduct, preparing comprehensive reports.
Prepare, review, and oversee surveillance shift reports generated; prepare summary, progress, and status reports representing all department operations to the Surveillance Director
Assist in the development and implementation of department policies and procedures, train, schedule, supervise, and evaluate team member performance
Assist the Surveillance Director with department goals/objectives, evaluation of performance, planning of audits/close watches or special investigations
Maintain daily activity log and reports to ensure adequate and accurate information on surveillance activities are documented for future access
Maintain, store, and secure surveillance footage for evidence
Maintains the video archive of property-wide activities as detailed in by in-house procedures and state/federal directives.
Maintain confidentiality of information and reports
Assist Surveillance Director in conducting and documenting progressive discipline
Assist Surveillance Director with planning installations for surveillance coverage and equipment
Safeguard company assets via observation and due diligence
Address and resolve guest concerns or inquiries
Conduct potential hire candidate interviews
Support Surveillance Director in building, maintaining, and ensuring operational budgets, and demonstrating sound fiscal management
Attend required training sessions offered by Virgin Hotels Las Vegas
Perform other duties assigned