Shift Manager Surveillance

Resorts World NYC•Town of Newburgh, NY

2d•Onsite

About The Position

The Shift Manager Surveillance is responsible for overseeing surveillance operations, ensuring compliance with gaming regulations, and managing a team. This role involves creating schedules, monitoring operations, conducting investigations, and reporting on activities. The Shift Manager must ensure adherence to company policies, facilitate employee development, and protect company assets. They will also be involved in player evaluations and potentially court actions related to gaming violations. The position requires strong communication, problem-solving, and organizational skills, with a focus on guest service and understanding the impact of decisions on the company.

Requirements

Must be 18 years or older.
Five (5) years’ experience in the casino surveillance field.
Three (3) years of management/supervisory experience in the gaming industry required.
Must be able to obtain and maintain the appropriate license through the New York State Lottery.
Knowledge of casino operations required.
Ability to input and access information into a computer.
Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents.
Ability to respond to common inquiries from other employees or guests.
Fluency in English required.
Ability to write detailed instructions and correspondence.
Ability to effectively present information in one-on-one and group situations.
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimal, and work with mathematical such as probability and inference.
Ability to create, read and analyze spread sheets of statistical data.
Ability to decipher various reports and maintains reports upon request.

Nice To Haves

Bachelor’s Degree in related field preferred.
Second language a plus.

Responsibilities

Creates schedules to meet staffing objectives and overall coverage required by gaming regulations.
Completes and reaches daily operations and department goals set by the company.
Ensures all employees are adhering to company policies and procedures.
Conducts, supervises and prepares reports relating to any incident that is reported.
Advises and implements any and all changes passed down from director.
Ensures effective recruitment, hiring, training, recognition, coaching and counseling and other personnel related matters are being handled appropriately throughout assigned departments.
Facilitates and ensures that performance reviews of all employees within department are complete on a yearly basis.
Coordinates the day-to-day activities related to the surveillance of gaming, simulcast and cash-handling areas, including the audio-visual taping of count room operations.
Maintains records on department activities and makes appropriate reports during assigned shift to ensure that adequate and accurate information and video of surveillance activities are kept for future access.
Reviews tapes associated with all aspects of the operation.
Reports all observed violations of gaming regulations to the Surveillance Director in order to adhere to and enforces all applicable NY State Lottery regulations and internal controls.
Performs player evaluations while furthering knowledge of surveillance operations.
Participates in any court actions relating to gaming violations in order to represent facts as obtained by department.
Implements approved policies and procedures.
Protects the company assets.
Performs other tasks as assigned.
Demonstrates consistent regard and dedication to guests, vendors, colleagues and the Company by being engaged, interested and productive.
Demonstrates a working knowledge of our marketplace; actively and collaboratively assists in building the best practices necessary for the Company’s success.
Demonstrates an understanding of the impact actions and decisions have on the Company both financially and on guest relations.
Demonstrates the initiative to present new ideas and perspective to create positive results.
Exhibits respectful consideration of viewpoints, situations and others.
Puts the guest at the forefront of every decision.
Ability to remain organized in a pressure situation.
Ability to input and access information into a computer.
Skill in establishing and maintaining effective working relations with staff.
Problem solving, administrative, multi-tasking, organization and prioritization skills.
Strong communication skills.
Knowledge of and enforcement of all gaming laws and regulations.
Must have computer knowledge.