Surveillance Manager

Resorts World Las Vegas•New York, NY

2d•$95,000 - $120,000•Onsite

About The Position

The Manager Surveillance is responsible for the management of employees and daily operations of the surveillance department. Assist the Director of Surveillance with the day-to-day management of Resorts World New York City. Catskills (Primary) and Resorts World Hudson Valley (Shared Services).

Requirements

Must be at least 18 years old and have the ability to obtain the appropriate license pursuant to the applicable statute, rules and regulations.
2+ years’ experience in the casino surveillance field
2+ years of management/supervisory experience in the gaming industry required
High school diploma or equivalent experience preferred
Must have computer knowledge
Knowledge of all table games preferred
Knowledge of casino operations and gaming operations required
Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents.
Ability to respond to common inquiries from other employees or guests.
Fluency in English required, second language a plus.
Ability to write detailed instructions and correspondence.
Ability to effectively present information in one-on-one and group situations.
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimal, and work with mathematical such as probability and inference.
Ability to create, read and analyze spread sheets of statistical data.
Ability to decipher various reports and maintains reports upon request.

Responsibilities

Creates schedules to meet staffing objectives and overall coverage required by gaming regulations
Responsible for completing and reaching daily operations and department goals set by the company
Ensure all employees are adhering to company policies and procedures
Knowledge of and enforcement of all gaming laws and regulations
Conduct, supervise and prepare reports relating to any incident that is reported
Provide direction, training and supervision to employees
Manage attendance and time records of employees
Advise and implement any/all changes passed down from director
Ensure effective recruitment, hiring, training, recognition, coaching and counseling and other personnel related matters are being handled appropriately throughout the departments
Demonstrates consistent regard and dedication to guests, vendors, colleagues and the Company by being engaged, interested and productive
Demonstrates a working knowledge of our marketplace; actively and collaboratively assists in building the best practices necessary for the Company’s success
Demonstrates an understanding of the impact actions and decisions have on the Company both financially and on guest relations
Demonstrates the initiative to present new ideas and perspective to create positive results
Exhibits respectful consideration of viewpoints, situations and others
Puts the guest at the forefront of every decision
Ability to remain organized in a pressure situation
Ability to input and access information into a computer
Skill in establishing and maintaining effective working relations with staff
Problem solving, administrative, multi-tasking, organization and prioritization skills
Strong communication skills