Manager - Surveillance

Casino and•Marquette, IA

4d•Onsite

About The Position

Oversee all functions of the Surveillance department, in accordance with IRGC regulations and internal controls. Provide outstanding guest service to internal and external guests.

Requirements

Five to Seven years of experience performing and managing duties of slot department personnel, or equivalent work experience.
Gaming industry experience is required.
Must possess excellent guest service skills to effectively deal with guests.
Must possess excellent teamwork, interpersonal, guest service, written and verbal communication skills.
Requires the ability to manage multiple priorities in a fast-paced environment.
Must be able to maintain a flexible work schedule.
Must have a professional demeanor and presence with the ability to interact with individuals at all levels in the Company and in external organizations.
All team members must be knowledgeable of all Company policies and procedures, including fire and safety regulations.

Responsibilities

Ensure consistent high-quality service to all our team members and guests.
Set and maintain guest service standards and ensure team members perform those standards to achieve a favorable gaming experience for guests.
Communicate and implement departmental policies and procedures in accordance with the Company President, the General Manager and internal controls.
Monitors premises to detect crimes or disturbances, using closed circuit television monitors, and notify authorities if need be.
Completes surveillance reports and investigations for the gaming commission.
Monitors staff to ensure all gaming regulations and reports are followed.
Responsible to the Company President and the General Manager for successful performance of assigned duties.
Reviews casino and surveillance room activities and performance with the Company President and the General Manager.
Meets with other management staff as necessary.
Responsible for the supervision, performance, training and development of the Surveillance department staff.
Develop and manage the departmental budget, including capital expenditure.
Monitor staffing levels to ensure budgetary compliance.
Complete all government reporting.
Ability to understand and use casino tracking programs.
Use computers to complete reports, look up player information, lookup table information, and comp issues.
Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies.
Uphold the company’s non-disclosure and confidentiality policies and agreements.
Interact well with others and be a positive influence on team member morale.
Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.
Develop and implement procedures.
Carry out supervisory responsibilities in accordance with the organization's policies, procedures, and applicable laws.
Responsibilities include interviewing, hiring, and training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems.