Surveillance Lead Agent

Casino Del Sol•Tucson, AZ

13d•Onsite

About The Position

Responsible for day-to-day direct supervision of Surveillance personnel on the assigned shift and for the regulatory oversight of Class II and III gaming activities necessary for compliance with State/Tribal gaming compact, federal, State and Tribal laws, and regulations.

Requirements

Must be able to work in a secured office environment, with internal/external team members.
Must be able to read, write, and effectively communicate with all guests and team members in a positive and professional manner.
Must be able to follow both verbal and written directions.
Must be able to travel to other CDS properties, or any other events necessary for this specific role.
Must have the ability to stand, or sit for an extended period of time.
Must be able to reach, pull, kneel, squat, twist, and bend for duties.
Must be able to watch monitors for an entire shift.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Must be able to operate office equipment, computers, telephones, and two-way radios.
Knowledge of gaming procedures and operational standards.
Knowledge of ethical consideration in a regulatory and Governmental environment such as the relationship to the Tribal Gaming Operation.
Knowledge of National Indian Gaming Commission, State/Tribal laws, and regulations regarding Class II and III gaming operations.
Knowledge of departmental policies and procedures within the gaming operations.
Knowledge of table games and gaming practices to include the use of equipment and various surveillance devices.
Knowledge and practical understanding of the use of security and communications systems including CCTV equipment, monitors, and two-way radios.
Applying and interpreting NIGC, State laws and regulations and Tribal Internal Controls rules and policies as they relate to gaming.
Preparing and maintaining reports and records.
Operation computer and software (i.e., MS Office, Word, Excel, etc.)
Supervise and train other personnel.
Ability to establish and maintain effective working relationships with Tribal Gaming office, Arizona Department of Gaming and Pascua Yaqui Law Enforcement and Fire personnel.
Ability to understand and comprehend the use of surveillance systems.
Ability to initiate written reports with well-organized structure, grammar, and punctuation.
Ability to communicate effectively, verbally and in writing.
Ability to produce written documents with organized thoughts that indicate a clear intent using proper sentence construction, grammar usage, and punctuation prior to the end of a shift.
Ability to comprehend and make inferences from relevant written materials, including, but not limited to mathematical calculations.
Ability to locate the proper camera and the sequence necessary to video record the information requested or necessary.
Ability to identify equipment malfunctions and report malfunctions to appropriate personnel to include management and the IT help desk.
Ability to maintain strict confidentiality as related to surveillance operations.
High school or General Equivalency Diploma.
Minimum of one (1) year Surveillance experience.
Must pass a pre-employment Math and Writing assessment test with a minimum of 85% proficiency.
Must be able to work any shift, weekends, holidays, and special events as needed.
Must be able to successfully pass a pre-employment drug/alcohol screening in accordance with company policy.
Must have employment eligibility in the U.S.
Must be able to obtain and maintain a valid gaming license/background check.

Nice To Haves

Bilingual (English/Spanish).

Responsibilities

Communicates effectively with Surveillance Management.
Manages, trains, assigns duties and reviews work of assigned staff.
Responsible for the regulatory oversight of Class II and III gaming activities necessary for compliance with State/Tribal gaming compact, federal State and Tribal laws and regulations.
Responsible for the monitoring of all components of the gaming facility, including the parking lot areas, in conjunction with Tribal Gaming Inspectors/Investigators, Security and Law Enforcement personnel.
Monitors the cashier cages, vault areas, and any location where currency is being handled, the personnel therein, and other areas that may require monitoring.
Conduct preliminary investigations that would determine if a violation or crime might have been committed.
Write detailed and accurate reports and audits, informing Tribal Gaming Office of incidents or suspected illegal activity.
Ensure all staff follow prescribed procedures and always conduct themselves in a proper and professional manner.
Ensure incident reports are written immediately following each incident.
Observe employee performance and document performance on agent logs.
Perform other related duties as assigned.