Surveillance Investigator

Marshall Investigative Group • Phoenix, AZ

11d

About The Position

Marshall Investigative Group (MIG) is hiring Surveillance Investigators to conduct stationary and mobile surveillance across the country. Investigators research insurance fraud claims involving monetary, bodily injury, theft, and property damage. The role involves observing claimants’ activities, obtaining video and other documentation, and providing clients with evidence that may dispute claims. The position offers an opportunity to develop experience in surveillance and security investigations.

Investigators follow established protocols and legal and regulatory requirements, maintain a discreet presence, conduct surveillance for 8–10 hours per day, and accurately document and report their findings. Reports and supporting documentation must be submitted within 48 hours of surveillance completion. Full-time employees are required to travel, and travel within an investigative region may also be needed to meet client needs and full-time hours. Weekend work is required as needed.

MIG states that its hourly rates, flexible day scheduling benefits, and expense and mileage reimbursements exceed industry standards. Expenses, including training, licensing, and testing fees, are covered. Comprehensive benefits are available to full-time agents. MIG is an equal opportunity employer and states that it values diversity and does not discriminate on the listed protected grounds.

Requirements

• Current, valid driver’s license.
• Must have or be able to obtain auto insurance with coverage limits of $100,000 maximum bodily injury per person, $300,000 maximum bodily injury per accident, and $100,000 maximum property damage per accident before employment.
• Personal computer with Microsoft Word.
• Personal digital surveillance camera.
• Proficiency using surveillance equipment, technology, and platforms.
• High school diploma or equivalent.
• Ability to work independently with minimal supervision.
• Ability to observe and conduct surveillance for 8–10 hours per day.
• Weekend work as needed for surveillance subjects.
• Keen observational skills and attention to detail, including the ability to focus on individuals for long periods.
• Strong verbal and written communication skills, with the ability to articulate findings and observations clearly and effectively.
• Integrity, professionalism, and discretion in handling confidential information and sensitive situations.
• Travel is required for full-time employees; travel within the investigative region may be needed to accommodate full-time hours and client needs.

Nice To Haves

• Current Private Investigator (PI) license and mobile surveillance experience are strongly preferred.
• Experience working at a licensed PI firm may be accepted instead of holding a PI license.
• Associate’s or bachelor’s degree in Criminal Justice, Security Management, or a related field is preferred.
• Previous mobile surveillance experience is highly desirable.

Responsibilities

• Conduct stationary and mobile surveillance of subjects in connection with insurance claims.
• Follow established surveillance protocols and procedures in compliance with legal and regulatory requirements.
• Maintain a vigilant, discreet presence and avoid detection while observing subjects and their activities.
• Document and report findings, incidents, and observations accurately and promptly.
• Conduct mobile surveillance using cameras and specialized monitoring devices.
• Operate surveillance equipment and technology, troubleshooting technical issues as needed.
• Maintain confidentiality and discretion regarding sensitive information obtained before and during surveillance operations.
• Prepare, review, and submit concise, grammatically correct, easy-to-follow reports with supporting documentation within 48 hours of surveillance completion.
• Participate in training and professional development to enhance surveillance skills and stay current with industry best practices.
• Perform other duties assigned by management and support the organization’s security and safety objectives.

Benefits

• Flexible day scheduling.
• Expense and mileage reimbursements; the employer states that all expenses, including training, licensing, and testing fees, are covered.
• Comprehensive benefits are available for full-time agents.
• Hourly rates are described as exceeding the industry.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED