Surveillance Agent

Casino and • Marquette, IA

2d

About The Position

The Surveillance Agent observes guest and team member activities in monitored areas, including the casino floor, cage, count room, restaurants, and back-of-house common areas. The role monitors for criminal activity and violations of Iowa Racing and Gaming Commission regulations or company policies and procedures. The agent records surveillance activity and observations, reports findings to company and Iowa Racing and Gaming Commission officials, and maintains strict confidentiality concerning financial information, company policies and procedures, and guest and team member information. The position follows applicable federal, state, and local laws and regulations, property policies and procedures, and Internal Controls. Duties and responsibilities may change with or without notice.

Requirements

• Must be at least 18 years of age.
• High school diploma or GED equivalent required.
• Must be able to obtain and maintain an Iowa Racing and Gaming Commission Class C license and a State Gaming Class C License.
• Must possess excellent teamwork, interpersonal, customer service, and verbal communication skills.
• Must be able to communicate effectively in English, verbally and in writing.
• Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.

Nice To Haves

• Surveillance experience preferred.

Responsibilities

• Observe guest and team member activities in all monitored areas, including the casino floor, cage, count room, restaurants, and back-of-house common areas.
• Monitor for criminal activity and violations of Iowa Racing and Gaming Commission regulations or company policies and procedures.
• Record activities and report observations to company and Iowa Racing and Gaming Commission officials.
• Record surveillance activity in the daily log.
• Maintain strict confidentiality regarding financial information, company policies and procedures, and team member and guest information.
• Follow federal, state, and local laws and regulations, along with property policies, procedures, and Internal Controls.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED