Surgical Services Registration Clerk - Surgical Services - Casual on Call

Yukon Hospital•Whitehorse, YT

2d•Onsite

About The Position

This position is at the L05 level with an hourly pay range of $33.93 - $42.93. Reporting to the Clinical Care Manager, Surgical Services, the incumbent registers all OR patients, schedules patient/client appointments for Cast Clinic and Minor Procedure Room, and liaises with patients/clients, physicians, hospital departments, and other personnel in and out of the territory. The incumbent is responsible for assisting in organizing the General Practitioners and surgeons minor procedure schedule, orthopedic surgeons cast clinic and maintain a database for waitlisted appointments, prioritizes consult requests, and communicates with Physician MOA(s) for updates. The incumbent recognizes their role in creating a culturally safe environment for patients and actively demonstrates their support, understanding and alignment with Yukon Hospitals Mission, Vision and Values.

Requirements

Solid knowledge of medical office procedures, technology and terminology
Knowledge of Meditech Expanse scheduling and registration processes
Excellent organizational skills with ability to prioritize and adapt to workload variances
Thoroughness and strong attention to detail
Strong oral and written communication skills
Excellent interpersonal skills with ability to establish and maintain effective work relationships with colleagues, peers, patients and families
Excellent professionalism, tact, and ability to deal with agitated patients/family/supports, and physicians
Excellent computer skills, including proficiency with MS Office products (e.g. Word, Excel, Outlook)
Ability to work independently as well as in a team environment
Ability to apply good analytical skills
Physical ability to perform the duties of the position
Cross-cultural awareness and sensitivity
One year Medical Office Assistant diploma
Two (2) years’ experience in a medical office, including experience scheduling patient appointments
Medical terminology
Current C.P.R. certification

Responsibilities

Registers all OR patients
Schedules patient/client appointments for Cast Clinic and Minor Procedure Room
Liaises with patients/clients, physicians, hospital departments, and other personnel in and out of the territory
Assists in organizing the General Practitioners and surgeons minor procedure schedule
Assists in organizing the orthopedic surgeons cast clinic
Maintains a database for waitlisted appointments
Prioritizes consult requests
Communicates with Physician MOA(s) for updates
Creates a culturally safe environment for patients
Demonstrates support, understanding and alignment with Yukon Hospitals Mission, Vision and Values