OR Booking Clerk- Surgical Services - Casual On Call

Yukon Hospital•Whitehorse, YT

2d•Onsite

About The Position

This position is at the L05 level with an hourly pay range of $33.93 - $42.93 (PSAC Bargaining Unit). Reporting to the Clinical Care Manager of Surgical Services, the incumbent plays a significant role in ensuring that the overall surgical booking requirements are met. The incumbent schedules patient/client appointments, and liaises with patients/clients, physicians, hospital departments and other personnel in and out of the territory. The incumbent is responsible for assisting in organizing the Surgeons surgical schedule, maintaining a database of waitlisted appointments, prioritizing consult requests, and communicating with Surgeons MOA(s) for updates and ordering appropriate doctor-driven testing for patients. The incumbent recognizes their role in creating a culturally safe environment for patients, and actively demonstrates their support, understanding and alignment with Yukon Hospitals Mission, Vision and Values.

Requirements

Solid knowledge of medical office procedures, technology, terminology and anatomy
Knowledge of Meditech Expanse scheduling and registration processes
Excellent organizational skills with ability to prioritize and adapt to workload variances
Ability to prioritize multiple demands in a stressful environment
Thoroughness and strong attention to detail
Strong oral and written communication skills
Excellent interpersonal skills with ability to establish and maintain effective work relationships with colleagues, peers, patients and families
Excellent professionalism, tact, and ability to deal with agitated patients/family/supports, and physicians
Excellent computer skills, including proficiency with MS Office products (e.g. Word, Excel, Outlook)
Ability to work independently as well as in a team environment
Ability to apply good analytical skills
Physical ability to perform the duties of the position
Cross-cultural awareness and sensitivity
One year Medical Office Assistant diploma
Two (2) years’ experience in a medical office, including experience scheduling patient appointments
Medical terminology
Non Violent Crisis Intervention certificate or completion of certificate within six months hire

Responsibilities

Schedules patient/client appointments
Liaises with patients/clients, physicians, hospital departments and other personnel in and out of the territory
Assists in organizing the Surgeons surgical schedule
Maintains a database of waitlisted appointments
Prioritizes consult requests
Communicates with Surgeons MOA(s) for updates
Orders appropriate doctor-driven testing for patients
Creates a culturally safe environment for patients
Demonstrates support, understanding and alignment with Yukon Hospitals Mission, Vision and Values