Surgical Scheduling Coordinator

the Client•Santa Monica, CA

1d•Onsite

About The Position

This role serves as a Surgical Scheduling Coordinator responsible for managing all aspects of surgical and procedural scheduling, insurance verification and authorizations, and patient coordination from pre-op through post-op. The coordinator functions as the primary patient liaison, working closely with physicians, clinical staff, internal departments, and external partners to ensure seamless surgical preparation and compliance.

Requirements

Previous surgery/procedure scheduling and insurance authorizations experience is required and must be clearly shown on the resume.
Experience with Epic EMR
Must be able to work with insurances to authorize surgery procedures (authorizations is required)
2 years of experience with surgery/procedure scheduling
1 year of experience with insurance authorizations
Flu Vaccination required (no exemption/no declinations)

Nice To Haves

Previous experience as PSR or MA
Surgery center or hospital experience highly preferred
Experience with scheduling spinal procedures and total joint procedures

Responsibilities

Handles all scheduling for the patient including pre-op and post-op appointments, verifying insurance, obtaining surgery authorizations, health clearances for the patient.
Ensures all pre-op studies are scheduled and completed and that clinical staff and OR times are scheduled for the procedure.
Reviews with the patient the risks and benefits of surgery/procedure per Doctor's orders, and will enlist the patient in the appropriate education classes prior to the surgery as directed by the Physician.
Serves as a primary point of contact for the patient, and will act as a liaison with the physician, patient and other departments both internal and external; serves as a resource and support to the patients before, during, and after surgery.
Ensures that all arrangements have been made for each surgical procedure including obtaining necessary special equipment requested by physician for specific procedures.
Serves as a resource (pre, post and during surgery) and supports the patients by responding to patient inquiries, and complaints, if needed, provides service recovery and/or escalate issues to the supervisor when necessary.
Provides direct concierge coordination between office and patient designee.
Manages physician referral work queues by completing referrals.
Handles physician correspondence, forms and request for authorizations, and the physician's calendar and other transcription needs as required.
Prepares charts and reviews/performs/updates demographics and insurance information.
Works with the billing team to provide information for requested audits and ensures that the appropriate surgical reports and charges are sent to the billing department.
Collaborates with workers comp adjusters and case managers on workers comp request for authorizations and will follow up to ensure completion of authorization and documentation.
Provides clinical or administrative support based on operational needs.