Surgical Scheduling Clerk
About The Position
The Department of Surgery at Macon & Joan Brock Virginia Health Sciences at Old Dominion University is seeking a Surgical Scheduling Clerk to join the team. This role involves welcoming patients and visitors, scheduling various appointments and procedures for 14 physicians, managing a multi-line phone system, and assisting patients with check-in/check-out processes. The clerk will ensure accurate insurance and personal information, coordinate with administrative staff regarding physician schedules, obtain pre-authorizations, and confirm insurance eligibility. This position serves as a liaison between patients, physicians, hospitals, business offices, and insurance companies for surgical appointment scheduling.
Requirements
- Ability to use computer systems for data entry and appointment scheduling
- Ability to type and enter data accurately
- Ability to operate multi-line phone systems
- Ability to navigate electronic medical record (EMR) systems
- Ability to process and verify detailed information for accuracy
- Ability to organize and maintain records and documentation
Nice To Haves
- High school diploma.
- One (1) year of medical office experience.
- Previous experience in surgical scheduling preferred.
Responsibilities
- Schedule all surgery appointments for 14 surgeons, 2 nurse practitioners, and 2 physician assistants.
- Assist patients with checking in and out for their office appointment. Update personal and insurance information in charts.
- Answer multi-phone line, assist caller appropriately.
- Check all patient charts before appointment to include informing patients of any previous balances that may be due at the time of service.
- Receive internal/external patient referrals, schedule appointments and follow up with referring provider through Allscripts.
- Scan and organize hard copy medical record documents into patient’s EMR.
- Send task messages to appropriate personnel as necessary.
- Verify patient’s insurance. Obtain insurance referrals and authorizations when required.
- Communicate to patients all appointments that have been scheduled, making sure patient is aware of everything needed for appointments.
- Accept patient payment for co-pay’s, past due balances, supplies and procedures. Ensure accuracy of batch and prepare deposit.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
