Surgical Scheduling Clerk

EVMS•Norfolk, VA

4d•Onsite

About The Position

The Department of Surgery at Macon & Joan Brock Virginia Health Sciences at Old Dominion University is seeking a Surgical Scheduling Clerk to join the team. This role involves welcoming patients and visitors, scheduling various appointments and procedures for physicians, managing a multi-line phone system, and assisting patients with check-in/check-out processes, including insurance and personal information updates. The clerk will also liaise between patients, physicians, hospitals, and insurance companies, obtain pre-authorizations, and confirm insurance eligibility.

Requirements

Ability to use computer systems for data entry and appointment scheduling
Ability to type and enter data accurately
Ability to operate multi-line phone systems
Ability to navigate electronic medical record (EMR) systems
Ability to process and verify detailed information for accuracy
Ability to organize and maintain records and documentation

Nice To Haves

High school diploma.
Previous experience in surgical scheduling preferred.
One (1) year of medical office experience.

Responsibilities

Schedule all surgery appointments for 14 surgeons, 2 nurse practitioners, and 2 physician assistants.
Assist patients with checking in and out for their office appointment.
Update personal and insurance information in charts.
Answer multi-phone line, assist caller appropriately.
Check all patient charts before appointment to include informing patients of any previous balances that may be due at the time of service.
Scan and organize hard copy medical record documents into patient’s EMR.
Receive internal/external patient referrals, schedule appointments and follow up with referring provider through Allscripts.
Accept patient payment for co-pay’s, past due balances, supplies and procedures.
Ensure accuracy of batch and prepare deposit.
Communicate to patients all appointments that have been scheduled, making sure patient is aware of everything needed for appointments.
Verify patient’s insurance.
Obtain insurance referrals and authorizations when required.
Send task messages to appropriate personnel as necessary.