Surgical Scheduler - Urology, Albany

Albany Medical Center•Albany, NY

1d•Onsite

About The Position

Albany Medical Center is seeking a Surgical Scheduler for its Urology office. This full-time position (40 hours/week) operates Monday through Friday, 8:00 AM to 4:30 PM. The ideal candidate will be adept at multitasking in a fast-paced environment, working both independently and as part of a team. Responsibilities include efficiently and accurately utilizing scheduling systems, managing physician clinical schedules, and coordinating surgical schedules. This role requires excellent customer service skills, the ability to learn and utilize resources, strong time management, good judgment, problem-solving skills, and a strong work ethic.

Requirements

High School Diploma/G.E.D. - required
Excellent customer service skills.
Ability to multi-task in a high patient volume unit.
Ability to learn and utilize resources.
Strong time management skills.
Ability to review information and draw appropriate conclusions.
Good judgment and ability to problem solve; escalate issues as needed.
Strong teamwork skills and work ethic.

Nice To Haves

2-3 years office experience or one year of related experience in a medical practice - preferred
Experience using an electronic health record and Microsoft Office a plus.

Responsibilities

Greet patients in a prompt, courteous, and professional manner.
Initiate the surgical booking process as instructed by the physician via flow sheet or surgical task.
Compile surgical packets for booking, which may include a booking sheet, checklist, pre-op orders, consent form, pre-admission form, and prior authorization. Packet contents may vary based on physician preference, patient age, and surgery location.
Ensure consents are complete in coordination with the surgeon.
Obtain release of information to complete disability/FMLA paperwork and "Out of Work/School" notes, working with nursing staff for any questions or concerns.
Provide proper consents for patients who are wards of the state by working with facilities to obtain proper consents from patient proxies.
Schedule pre-surgical appointments for patients requiring clearance and ensure clearances are sent to the appropriate places.
Interact with a diverse patient population.
Communicate in a timely manner with all parties, including the surgeon, patient, OR, and insurance company, to confirm the date of surgery and ensure all appropriate surgical clearances are obtained.
Coordinate OR time/date with equipment representatives, if needed.