Scheduler - Urology

Lifepoint Health • Beckley, WV

3d • Onsite

About The Position

The Scheduler coordinates patient appointments, verifies insurance, and ensures accurate scheduling to support efficient clinical operations. This role is essential in delivering a seamless experience for both patients and providers. Raleigh General Hospital is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As the Scheduler joining our team, you’re embracing a vital mission dedicated to making communities healthier ® . At Raleigh General Hospital people are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. We offer a wide range of surgical services as well as specialty programs including Cardiac CTA, Digital Mammography, and Trauma Services.

Requirements

• High school diploma or equivalent required; three years of directly related experience may be considered in lieu of education.
• Prior scheduling experience in a healthcare environment strongly preferred.
• Knowledge of medical terminology, insurance verification, and billing processes preferred.
• Strong computer proficiency, including experience with scheduling or electronic health record (EHR) systems.
• Excellent organizational and time management skills, with the ability to prioritize in a fast-paced environment.
• Strong communication, customer service, and problem-solving skills.
• Detail-oriented with the ability to work independently, exercise sound judgment, and maintain accuracy under pressure.

Responsibilities

• Coordinate patient scheduling for testing, procedures, and admissions, ensuring alignment with provider availability, facility capacity, and clinical priorities.
• Verify and obtain insurance authorizations and pre-certifications, accurately documenting approval details within scheduling and registration systems.
• Collect and maintain precise patient insurance and demographic information to support efficient registration and billing accuracy.
• Serve as a primary point of contact for incoming calls, providing timely and professional assistance to patients, providers, and internal staff.
• Communicate scheduling requirements, special instructions, and preparation details to patients and physician offices to ensure readiness for services.
• Identify and address insurance network issues or benefit limitations, notifying patients and provider offices of any potential coverage concerns.
• Review and manage daily scheduling reports to confirm staff, equipment, and time availability for all scheduled services.

Benefits

• Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
• Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Ongoing learning and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED