Surgical Scheduler

Stamford Health•Stamford, CT

20h•Onsite

About The Position

This role is responsible for scheduling surgeries for all patients as necessary, including scheduling post-operative appointments and entering them into the physician’s schedule. The Surgical Scheduler will provide patients with pre-operative instructions and address any questions or concerns they may have regarding the procedure. This position involves booking surgeries for both inpatient and outpatient procedures when physicians are scheduled to be in the OR, collaborating with the Stamford Hospital Scheduling department, and reviewing CPT/ICD 10 codes with physicians. The role also includes preparing and faxing pre-operative requests, receiving and reviewing pre-operative testing and history, entering encounters into the physician schedule, scanning documentation, and verifying insurance for prior authorization. Additionally, the Surgical Scheduler will handle patient calls regarding surgery times and cancellations, book radiology procedures, coordinate shared surgeries, and follow up on medical clearance and testing. A key aspect of this role is respecting patient confidentiality and privacy, maintaining a positive attitude, attending staff meetings and continuing education, and fostering effective working relationships. The position also involves enrolling patients in educational programs to ensure they are prepared for their procedure and recovery, and performing other related duties as assigned.

Requirements

High School Graduate or equivalent.
Basic Computer skills are necessary.
Excellent telephone skills.
Excellent customer service / communication skills.
Must be able to read, write and speak the English language.

Nice To Haves

2 years previous experience in a similar position preferred.

Responsibilities

Schedule surgery for all patients as necessary.
Schedule post-operative appointments and enter into the physician’s schedule.
Provide the patient with pre-operative instructions and answer any outstanding questions or concerns the patient may have regard the procedure as appropriate.
Book surgeries for all patients (inpatient and outpatient) when the doctors are scheduled to be in the OR as appropriate.
Collaborate with the Stamford Hospital Scheduling department to book all procedures Per protocol.
Review all CPT / ICD 10 codes with physicians for booking sheets.
Write pre-operative request and fax to PCP or specialist as appropriate requested physician.
Receive & Review pre-operative testing & history and physical from requested PCP’s or specialist as appropriate physician’s office and submit to pre-admissions department for review.
Enter encounter into physician schedule.
Scan all appropriate documentation including testing into patients medical record.
Call insurance company for verification of CPT / ICD 10 codes for prior authorization.
Document prior authorization in patients’ medical record.
Receive and answer telephone calls from patients, regarding questions about surgery times and/or cancellations.
Book all x-ray localizations with Central Scheduling (Radiology) for patients having breast excisions.
Book Sentinal Node injections with Central Scheduling (Radiology) to coordinate with Lymph Node procedures.
Coordinate surgeries with other physician offices for shared surgeries.
Call PCP or specialist as appropriate requested physician office for patients to book the pre-operative clearance visit when possible.
Call PCP’s specialist as appropriate requested physician office to follow up on medical clearance and testing for surgeon’s review if not received in specified timeframe according to current protocol.
Respects and protects the patient’s rights to confidentiality and privacy and discloses information only for the professional purposes which are in the patient’s best interests with full consideration of their legal rights.
Displays a positive attitude when interacting with physician’s office staff, physicians and fellow employees of the surgical center.
Attends scheduled staff meetings, in-service education opportunities and participates in continuing education programs.
Formulates and maintains effective working relationships with employees and other managers of the health care team.
Enroll the patient in any available educational programs and encourage them to participate in the program to ensure they are prepared for their upcoming procedure and recovery.
Performs other related duties as assigned or requested in order to maintain a high level of service.