Surgical Scheduler, Plastic Surgery

Mass General Brigham•Northampton, MA

1d•$18 - $24•Hybrid

About The Position

Cooley Dickinson’s Plastic Surgery is committed to restoring and enhancing form and function in the least invasive way possible. Our experienced surgeons partner with each patient to advance their health by developing a personalized plan, one that carefully considers health, well-being and lifestyle. Cooley Dickinson’s Plastic Surgery’s spacious, modern office at 40 Main Street is conveniently located in downtown Florence, minutes from both Cooley Dickinson Hospital and downtown Northampton. We are seeking a full time, 40-Hour Surgical Scheduler to support our busy Plastic Surgery practice, Monday through Friday from 8:30AM to 5:00PM. This role coordinates complex surgical cases from consultation through postoperative follow-up, working closely with surgeons, physician assistants, patients, and insurance providers to ensure a seamless surgical experience. Responsibilities include scheduling surgical procedures, coordinating pre- and post-operative appointments, obtaining insurance authorizations, gathering medical records and supporting documentation, managing self-pay cosmetic cases, and serving as a primary patient contact throughout the scheduling process. The ideal candidate has prior surgical scheduling experience, strong organizational skills, and the ability to manage multiple priorities in a fast-paced, collaborative environment. Under direction, receives incoming communication and online requests from both patients and referring providers interested in accessing care. Performs patient registration, and scheduling processes. Ensures that patients, referring providers and other customers receive timely, efficient and high-quality service. Does this position require Patient Care? No

Requirements

High School Diploma or Equivalent required
Customer service work experience, specifically in a contact/call center environment 0-1 year required
Experience in a medical office or health care setting, with Epic experience 0-1 year preferred
Excellent customer service skills.
Knowledge of basic computer skills, including demonstrated ability to effectively use Microsoft Outlook, Excel, and general data entry concepts and search functionality.
Strong communication, interpersonal, and team skills.
Ability to exercise judgment in dealing with sensitive, confidential information.
Detail-oriented with the ability to enter information accurately on paper and into electronic systems.
Ability to handle a high volume of calls and work in a fast-paced environment.
Requires the ability to translate the request of the patient or referring office into the appropriate action – appointment scheduling or cancelling, message to the provider, update insurance or demographic information – using the tools and protocols available.
Requires an in-depth knowledge of the referral triage processes and knowledge of insurance stipulations that may affect appointment scheduling.

Nice To Haves

prior surgical scheduling experience

Responsibilities

Coordinates the registration and scheduling for new patient appointments.
Documents all patient demographic, medical, financial, and referral information into the computer in strict compliance with established department procedures for the purpose of getting a hospital registration number and scheduling an appointment.
Answers telephone, triages calls, and takes accurate and detailed messages using professional and courteous customer service techniques.
Provides basic information and instructions to patients regarding the practice and Hospitals across the enterprise.
Obtains all patient information required by the providers prior to an appointment. Ensures that the medical records are available to all health care providers.
Completely and accurately transcribes call, referral and scheduling information in multiple systems.
Provides excellent customer service to both internal and external customers of the Mass General Brigham Hospitals and ambulatory practices; supports ongoing communication and provides service recovery when needed with patients and referring physicians.
Maintains confidentiality and privacy consistent with HIPAA guidelines.
scheduling surgical procedures
coordinating pre- and post-operative appointments
obtaining insurance authorizations
gathering medical records and supporting documentation
managing self-pay cosmetic cases
serving as a primary patient contact throughout the scheduling process