Surgical Scheduler

Rome Health•City of Oneida, NY

1d•$18 - $20•Onsite

About The Position

Rome Health is seeking a Surgical Procedure Scheduler & Authorization Specialist for our Oneida NY location who will be responsible for coordinating all aspects of surgical scheduling, obtaining insurance authorizations, ensuring accurate documentation, and facilitating seamless communication between providers, patients, hospitals, and ancillary departments. This position plays a critical role in optimizing surgical volume, patient satisfaction, and revenue cycle performance through timely scheduling and authorization management.

Requirements

High School Diploma or GED required.
Minimum 1 year of medical office experience required.
Prior authorization experience required.
Working knowledge of CPT, ICD-10, and medical terminology.
Ability to prioritize multiple tasks in a fast-paced environment.
Excellent communication and customer service skills.
Experience with hospital scheduling systems and electronic medical records.
Knowledge of pre-operative testing requirements and authorization processes.

Nice To Haves

Associate Degree in Healthcare Administration, Medical Office Technology, or related field preferred.
Previous surgical scheduling experience strongly preferred.
Knowledge of insurance verification and payer guidelines preferred.

Responsibilities

Schedule surgical procedures for multiple providers in hospital and ambulatory surgery center settings.
Complete surgical booking forms accurately.
Coordinate surgical dates with patients, surgeons, anesthesia, hospitals, and operating room staff.
Schedule pre-operative and post-operative appointments.
Verify completion of required pre-operative testing and clearances.
Maintain provider surgical block schedules and optimize utilization.
Obtain prior authorizations for surgical procedures, outpatient testing, imaging, and specialty services.
Verify insurance eligibility and benefits.
Submit clinical documentation supporting medical necessity.
Track authorization status and follow up with payers as needed.
Maintain authorization records and ensure approvals are received before services are rendered.
Communicate authorization outcomes to patients and clinical staff.
Prepare surgical charts for upcoming procedures.
Ensure required documentation is completed before scheduling.
Retrieve operative reports and procedure documentation from electronic medical record systems and archival databases.
Process outgoing referrals to specialists and ancillary services.
Coordinate patient care with primary care providers and specialists.
Ensure referral documentation is complete and transmitted appropriately.
Track referral completion and patient follow-up.
Contact patients regarding surgical scheduling, procedure instructions, authorization updates, pre-operative requirements, and appointment reminders.
Provide excellent customer service and address patient concerns professionally.