Surgical Scheduler Coordinator

Brown Medicine•Providence, RI

4d•$20 - $33•Onsite

About The Position

Functions as the Surgical Coordinator to Brown Health Urology with primary accountability to the Practice Manager and to the surgeons. Primary duty is scheduling and coordinating patients for surgical procedures, obtaining insurance authorizations and advising patients of surgical and financial requirements. Responsible for the management of surgeon’s operative schedule to assure scheduling accuracy and patient readiness. Expert handling of patient issues with excellent customer service skills and patient confidentiality are mandatory.

Requirements

Graduate of an accredited secretarial school or college.
Three to five years’ experience in a medical office setting.
Ability to represent the organization and serve consumers in a professional manner and promote a positive image of the organization and its services.
Interpersonal skills necessary to deal effectively with patients, their representatives and other personnel/coworkers.
Knowledge of ICD10 and CPT coding and third-party billing.
Computer literate with thorough knowledge of Microsoft Office Suite specifically with calendar management in Outlook

Responsibilities

Responsible for scheduling all surgical procedures, ensure completion of required paperwork and distributes applicable paperwork to internal and external parties to coordinate surgeries.
Manages and maintains accuracy of Physician Outlook Calendar and in the eCW Out of Office encounters section to reflect scheduled surgeries.
Reviews all preoperative and postoperative directions and coordinate the post-op visit appointment when applicable.
Obtain all necessary authorizations for surgical procedures.
Facilitate an in-patient admission from the office.
Review with patients all insurance requirements including anticipated out of pocket costs.
Place confirmation calls to patients prior to scheduled date of procedure.
Review financial and clinical paperwork to assure completion before the scheduled procedure or surgery date. Submit patient clinical and financial information to facility
Answer and triage telephone calls in a courteous manner and enter all messages into EMR
Verify that all surgical cases are entered into the practice management system to ensure timely reimbursement
Responsible for any other duties, which may be assigned, to facilitate the overall improvement in patient care as may be assigned by the Practice Manager.