Surgical Scheduler Assistant

Together Women's Health, LLC • Royal Oak, MI

9d • Onsite

About The Position

Women First OBGYN, a practice partner of Together Women’s Health (TWH) has an immediate opportunity for a full time Surgical Scheduler Assistant to join our team! Reporting directly to the Practice Manager, the Surgical Scheduler Assistant will be responsible for utilizing clinical knowledge to schedule appropriate procedures/surgeries per provider’s orders. The Surgical Scheduler Assistant must schedule office-based procedures consistent with the patient’s diagnosis and procedure request. They must be able to respond to both written and oral correspondence regarding scheduling changes/cancellations in a timely, accurate manner. In this role, the individual must be organized, and be able to manage a demanding workload with accuracy, while maintain the utmost level of customer service.

Requirements

• A high school diploma or equivalent
• Knowledge of customer service principles and practices
• Proficient in computers and relevant software applications and practice management technology including electronic recordkeeping is preferred
• Knowledge of multi-line phone system
• Demonstrated initiative and strong organizational skills
• Exceptional interpersonal communication skills with a positive tone
• Ability to work independently on assigned tasks as well as to accept direction on given assignments
• Deals with confidential information and/or issues using discretion and judgement
• Proven achiever, not afraid of ambitious goal setting and high expectations
• Strong interpersonal and communication skills; experience in effectively communicating with the public
• Strong organizational skills; must be able to manage and prioritize multiple workstreams and patient interactions simultaneously

Responsibilities

• Answering telephones and emails as well as common questions about surgical times, appointments, and instructions
• Assist patients in filling out forms and collect fees such as co-pays, co-insurance, and any other monies due
• Ensures patients have proper medical clearance and pre-surgical testing as needed
• Enters notes/special instructions needed for scheduling in the electronic medical record
• Preparing patients' bills and sending them to the specific insurance company
• Scheduling patients' appointments and surgeries, sending reminders to patients, and scheduling emergency and add-on surgeries
• Ensuring adequate preparation for surgeries by scheduling the necessary equipment and procedure rooms and maintaining the surgical inventory
• Understanding surgical procedures, such as the necessary time a surgery takes and the medical staff necessary, to properly maintain a surgical schedule
• Providing patients with pre- and post-operative instructions
• Managing surgical documents, gathering, and inputting patients' information, and entering post-surgery data into patients' records
• Ensuring all surgical cases are scheduled in a timely manner in accordance with the Physician or Surgeon's directions
• Maintains confidentiality of patient and company related business
• Other duties as assigned including prior authorizations

Benefits

• Health Care Plan (medical, dental & vision)
• Retirement Plan with a generous company match
• Life Insurance
• Paid Time Off
• Short-Term Disability
• Long-Term Disability

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED