Surgical Onsite Specialist (Cleveland OH)

Medtronic • Cleveland, OH

2d • Remote

About The Position

Medtronic is seeking a Surgical Onsite Specialist (SOS) to provide case and customer support, training and education, and solution implementation assistance across aligned Surgical Centers of Therapy. The role supports seamless product utilization by assisting with on-site procedures, responding to customer inquiries, performing equipment upgrades and maintenance, and training physicians and staff. The specialist partners with the Surgical Account Manager (SAM) and contributes to lead generation, sales support, and market expansion. This is a remote, field-based position rather than a role at a Medtronic site; the employee must reside within the territory and drive to multiple accounts. Approximately 25% travel is expected, with the ability to travel up to 50% when necessary, including overnight trips and weekends as required.

The product portfolio includes Stapling, Energy, Access & Instrumentation (A&I), OR Safety, Wound Closure, and GYN & Hernia. Success is measured in part by achieving or exceeding sales objectives, securing base business, expanding accounts, and generating and tracking leads in Salesforce (SFDC). The listed U.S. salary range is $70,000–$70,000, and the role is eligible for a Sales Incentive Plan. Medtronic describes its benefits and compensation offerings as varying by employee eligibility and includes a range of insurance, retirement, paid-time-off, and other programs.

Requirements

• Bachelor’s degree.
• At least 1 year of required experience.
• Approximately 25% travel for a field-based role.
• Reside within the assigned territory and drive to multiple accounts.
• Valid driver’s license; the preferred qualifications specify a license issued in one of the 50 states and a clean driving record.
• Ability to travel up to 50% when necessary, including overnight travel and weekends as required.
• For baccalaureate degrees earned outside the United States, a degree satisfying the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.
• Unrestricted U.S. work authorization at hire and throughout employment for roles below Principal level; sponsorship is offered exclusively for Principal-level roles and above.
• Ability to perform the described essential functions, with reasonable accommodations available for qualified individuals with disabilities.

Nice To Haves

• At least 1 year of clinical experience in the operating room.
• B2B sales experience.
• Excellent communication and interpersonal skills.
• Relevant clinical or hospital experience.
• Strong computer skills, including Microsoft Office, PowerPoint, and MS Teams.
• Strong drive for results, action orientation, work ethic, and career ambition.
• Ability to develop and present complex product demonstrations.

Responsibilities

• Provide real-time procedural assistance to Surgical Centers of Therapy within the aligned territory.
• Provide technical expertise and troubleshoot issues to support successful product use.
• Serve as a trusted resource for physicians and surgical teams in the operating room.
• Respond to customer inquiries during on-site procedures and act as a primary point of contact.
• Communicate clearly between customers and colleagues, and report concerns and opportunities to the aligned Surgical Account Manager.
• Perform equipment and software upgrades as required.
• Conduct equipment fleet audits to support product performance and compliance.
• Lead in-service training for physicians, residents, and surgical staff on surgical product applications.
• Support Resident Labs, MedEd courses, Regional Peer Education (RPE) programs, and Continuing Education programs.
• Assist the Surgical Account Manager and Specialists with product trials, implementation, and conversion initiatives.
• Provide on-site support for regional conversions and product adoption strategies.
• Track and maintain availability of surgical products to support procedures and customer and operational needs.
• Drive product utilization and customer engagement to achieve or exceed sales objectives.
• Secure base business and expand new accounts through procedural support.
• Generate and track leads in Salesforce (SFDC).

Benefits

• Competitive salary and flexible benefits package.
• Sales Incentive Plan with the opportunity to earn incentive compensation for achieving or exceeding goals.
• Health, dental, and vision insurance for eligible regular employees working 20 or more hours per week.
• Health Savings Account and Healthcare Flexible Spending Account for eligible regular employees working 20 or more hours per week.
• Life insurance and long-term disability leave for eligible regular employees working 20 or more hours per week.
• Dependent daycare spending account and tuition assistance or reimbursement for eligible regular employees working 20 or more hours per week.
• Simple Steps global well-being program for eligible regular employees working 20 or more hours per week.
• Incentive plans for all regular employees.
• 401(k) plan with employer contribution and match for all regular employees.
• Short-term disability, paid time off, and paid holidays for all regular employees.
• Employee Stock Purchase Plan for all regular employees.
• Employee Assistance Program for all regular employees.
• Non-qualified Retirement Plan Supplement, subject to IRS earning minimums, for all regular employees.
• Capital Accumulation Plan for Vice Presidents and above or subject to IRS earning minimums.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level