Surgical Onsite Specialist (Cleveland OH)

Medtronic • Cleveland, OH

1d • Remote

About The Position

The Surgical Onsite Specialist (SOS) provides case and customer support, training and education, and solution implementation assistance across aligned Surgical Centers of Therapy (COTs). The role supports seamless product utilization by assisting with on-site procedures, answering customer inquiries, performing equipment upgrades and maintenance, and leading training initiatives for physicians and staff. The specialist works within an assigned account alignment and in partnership with the Surgical Account Manager (SAM), contributing to lead generation, sales support, and market expansion.

This is a remote, field-based position that is not located at a physical Medtronic site. The successful candidate must reside within the territory and drive to multiple accounts throughout the region. The role requires approximately 25% travel, with the ability to travel up to 50% when necessary, including overnight and weekend travel as required. A valid driver's license and clean driving record are required.

The position supports products across Stapling, Energy, Access & Instrumentation (A&I), OR Safety, Wound Closure, and GYN & Hernia. The listed U.S. salary range is $70,000 to $70,000, and the position is eligible for a Sales Incentive Plan. Medtronic describes its benefits and compensation package as supporting employees at different life and career stages.

Requirements

• Bachelor’s degree.
• Minimum of 1 year of required experience.
• Valid driver's license issued in one of the 50 States with a clean driving record.
• Ability to reside within the territory and drive to multiple accounts throughout the region.
• Ability to travel approximately 25%, and up to 50% when necessary, including overnight and weekend travel as required.
• For baccalaureate degrees earned outside the United States, a degree satisfying the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.
• Ability to meet the physical requirements of the role, including being independently mobile and using a computer and communicating with peers and co-workers through varied media.

Nice To Haves

• At least 1 year of clinical experience in the operating room.
• B2B sales experience.
• Excellent communication and interpersonal skills.
• Relevant clinical or hospital experience.
• Strong computer skills, including Microsoft Office, PowerPoint, and MS Teams.
• Strong drive for results, action orientation, strong work ethic, and career ambition.
• Ability to develop and present complex product demonstrations.

Responsibilities

• Provide real-time procedural assistance to Surgical COTs within the aligned territory.
• Offer technical expertise and troubleshoot issues to support successful product use.
• Serve as a resource for physicians and surgical teams in the operating room.
• Act as a primary point of contact for customer inquiries during on-site procedures.
• Communicate effectively between customers and colleagues.
• Identify and report customer concerns and opportunities to the aligned Surgical Account Manager (SAM).
• Perform equipment and software upgrades as required.
• Conduct equipment fleet audits to support product performance and compliance.
• Lead in-service training for physicians, residents, and surgical staff on surgical product applications.
• Support Resident Labs, MedEd courses, Regional Peer Education (RPE), and Continuing Education (CE) programs.
• Assist the SAM and Specialists with product trials, implementation, and conversion initiatives.
• Provide on-site support for regional conversions and product adoption strategies.
• Track and maintain the availability of surgical products and ensure inventory meets customer and operational needs.
• Drive product utilization and customer engagement to achieve or exceed sales objectives.
• Secure base business and expand new accounts through procedural support.
• Generate and track leads in SFDC (Salesforce.com).

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Health Savings Account
• Healthcare Flexible Spending Account
• Life insurance
• Long-term disability leave
• Dependent daycare spending account
• Tuition assistance/reimbursement
• Simple Steps global well-being program
• Incentive plans
• 401(k) plan with employer contribution and match
• Short-term disability
• Paid time off
• Paid holidays
• Employee Stock Purchase Plan
• Employee Assistance Program
• Non-qualified Retirement Plan Supplement, subject to IRS earning minimums
• Capital Accumulation Plan, available to Vice Presidents and above or subject to IRS earning minimums
• Sales Incentive Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level