Surgical Onsite Specialist - Rochester NY

Medtronic•Rochester, NY

18h•Remote

About The Position

Medtronic is seeking a committed professional for the Surgical Onsite Specialist (SOS) role. While this is a remote position, the candidate hired will be required to reside within the territory and drive to multiple accounts throughout the region. The SOS is responsible for providing case support, customer support, training, education, and solution implementation assistance across aligned Surgical Centers of Therapy (COTs). This role ensures seamless product utilization by assisting with on-site procedures, addressing customer inquiries, performing equipment upgrades and maintenance, and leading training initiatives for physicians and staff. The Surgical Onsite Specialist plays a critical role in lead generation, sales support, and market expansion efforts, contributing directly to the organization’s growth and success.

Requirements

Bachelor’s degree
Minimum of 1 year of required experience
Field-based role that requires approximately 25% travel
A valid driver's license issued in one of the 50 States with a clean driving record
The ability to travel up to 50% when necessary, which will include overnight and/or weekends

Nice To Haves

1+ year of clinical experience in the OR
Excellent communication and interpersonal skills
Relevant clinical or hospital experience
Strong Computer Skills (Microsoft Office, PowerPoint, MS Teams)
Strong drive for results; Action orientated; Strong work ethic and career ambition
Ability to develop and present complex product demonstrations

Responsibilities

Provide real-time procedural assistance for Surgical COTs within aligned territory.
Offer technical expertise and troubleshooting support to ensure successful product usage.
Serve as a trusted resource for physicians and surgical teams in the OR.
Act as a primary point of contact for customer inquiries during on-site procedures.
Ensure clear and effective communication between customers and colleagues.
Identify and report concerns and opportunities to aligned Surgical Account Manager (SAM).
Perform equipment and software upgrades.
Conduct equipment fleet audits to ensure optimal product performance and compliance.
Lead in-service training sessions for physicians, residents, and surgical staff on surgical product applications.
Support Resident Labs, MedEd courses, RPEs (Regional Peer Education), and Continuing Education (CE) programs.
Assist Surgical Account Manager (SAM) and Specialists with product trials, implementation, and conversion initiatives.
Provide on-site support for regional conversions and product adoption strategies.
Maintain accurate tracking and availability of surgical products for smooth procedure execution.
Ensure inventory levels meet customer and operational needs.
Achieve/exceed sales objectives by driving product utilization and customer engagement.
Secure base business and expand new accounts through effective procedural support.
Generate and track leads in SFDC (Salesforce.com) to fuel growth and business expansion.