Surgical Counselor

THOMAS EYE GROUP PC•Stonecrest, GA

1d•Onsite

About The Position

Responsible for interacting with patients in a professional manner by gathering pertinent information relating to the patient’s inquires and questions regarding to surgery. Will serve as a customer service advocate with the desire to achieve corporate objectives as stated in the company’s mission statement. Position requires individual to interact internally with other staff members, doctors and the general public in problem solving and responding to inquiries and questions related to hospital scheduling.

Requirements

High School Diploma
3-5 years in healthcare with a customer service focus
A combination of experience, education, and/or training which substantially demonstrates the following knowledge, skills and abilities: Proficient in Microsoft Word, Excel, Explorer and the Internet
Typing speed of 45 wpm
Knowledge of surgical terminology
Effective Communicator in providing Customer Service working with patients and physicians
Proficient Grammar (oral and written)
Possess a financial and analytical aptitude
Detailed Oriented and Organized
Problem Solver and ability to work independently with minimal supervision
Positive mind-set and mannerisms (ability to inspire others)
Maintain confidentiality of patients records and physicians information
Effective in managing multiple tasks simultaneously

Nice To Haves

2 Year Degree

Responsibilities

Interacting with patients in a professional manner by gathering pertinent information relating to the patient’s inquires and questions regarding to surgery
Serve as a customer service advocate with the desire to achieve corporate objectives as stated in the company’s mission statement
Interact internally with other staff members, doctors and the general public in problem solving and responding to inquiries and questions related to hospital scheduling

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