Surgical Counselor

EVP Eyecare•Dallas, TX

2d•Onsite

About The Position

EVP Eyecare is a privately held, portfolio company of The Cortec Group, based in Denver, Colorado. It owns and operates a super-regional network of eyecare practices and surgical centers under premier brands in Colorado, Texas, and Arizona. The company's mission is to improve people’s lives through better vision and outstanding patient experiences, starting with an outstanding employee experience. Surgical Counselors are responsible for introducing and educating patients on the cataract and LASIK surgery experience. They guide patients through the surgical preparation process, which includes coordinating scheduling, gathering necessary documentation for pre-certification, and providing patient education and knowledge of insurance carriers.

Requirements

High school diploma or general education degree (GED)
At least two years of work experience in a medical office setting
Previous sales background is required
Knowledge of insurance carrier policies and procedures
Use of kindness, empathy and patience when dealing with our patient population
Attention to detail
Comfortable with sales aspect of specialty lenses
Ability to multi-task
Ability to work as a team member
Skills in operating computers, EHR, word processing software, fax machines and copier machines
Cooperate and effectively communicate with all staff members and physicians about patient matters
Word processing software, Microsoft Word
Knowledge of basic eye care and hygienic methods and practices involving the treatment of the eye
Strong organizational and interpersonal skills including the ability to manage interactions with difficult people
Knowledge of medical terminology

Nice To Haves

Prior Surgical Counseling experience preferred
Bilingual in Spanish preferred

Responsibilities

Counsel and educate the patient about their upcoming surgery and lens options
Set surgery dates, including all post-surgical/treatment appointments
Send necessary paperwork to authorization specialist for eligibility, benefits and authorization
Confirm pre-certification from insurance carriers received prior to procedure
Discuss implant options and self-pay fees including financing options
Collect fees for specialty lenses
Collect co-insurance or co-pays when applicable
Issue refunds for cancelled surgeries
Create H&P’s
Send for Medical or Retinal clearance as necessary
Obtain eyelid surgery authorizations
Answer patient calls
Send surgery operative notes, transfer of care letter, post-op form and post-op drop instructions to referring Optometrists (may be owned by Co-Man instead of Surgical Counselor)
QA surgery charts