Surgical Counselor

EVP Eyecare•Denver, CO

3d•$23 - $24•Onsite

About The Position

Are you someone who cares about patients? Who loves solving problems? With excellent communication skills and attention to detail. If so, we would love to have you as part of our family. ICON Eyecare is looking for a full-time Surgical Counselor for our Clinic, and we are willing to train! Who we are… ICON Eyecare is a full-service, medical ophthalmology provider offering comprehensive eye care, LASIK, vision correction, and cataract procedures in Denver, Lone Tree, Golden, Westminster, Parker, and Aurora. With over 20 years of experience, ICON Eyecare’s team of board-certified doctors in commitment to delivering the highest-quality eye care in Colorado. What we do… Our mission is to improve people’s lives through better vision and outstanding patient experiences. What you will do… Counsel and educate the patient about their upcoming surgery and lens options Set surgery dates, including all post-surgical/treatment appointments Send necessary paperwork to authorization specialist for eligibility, benefits and authorization Confirm pre-certification from insurance carriers received prior to procedure Discuss implant options and self-pay fees including financing options Collect fees for specialty lenses Collect co-insurance or co-pays when applicable Issue refunds for cancelled surgeries Create H&P’s Send for Medical or Retinal clearance as necessary Obtain eyelid surgery authorizations Answer patient calls Send surgery operative notes, transfer of care letter, post-op form and post-op drop instructions to referring Optometrists (may be owned by Co-Man instead of Surgical Counselor) QA surgery charts

Requirements

High school diploma or general education degree (GED).
At least two years of work experience in a medical office setting.
Previous sales background is required.
Knowledge of insurance carrier policies and procedures
Use of kindness, empathy and patience when dealing with our patient population
Attention to detail
Comfortable with sales aspect of specialty lenses
Ability to multi-task
Ability to work as a team member
Requires skills in operating computers, EHR, word processing software, fax machines and copier machines.
Cooperates and effectively communicates with all staff members and physicians about patient matters.
Word processing software, Microsoft Word.
Knowledge of basic eye care and hygienic methods and practices involving the treatment of the eye.
Strong organizational and interpersonal skills including the ability to manage interactions with difficult people.
Knowledge of medical terminology.
Strong knowledge of pharmacy abbreviations

Nice To Haves

Prior Surgical Counseling experience preferred.
Bilingual in Spanish preferred

Responsibilities

Counsel and educate the patient about their upcoming surgery and lens options
Set surgery dates, including all post-surgical/treatment appointments
Send necessary paperwork to authorization specialist for eligibility, benefits and authorization
Confirm pre-certification from insurance carriers received prior to procedure
Discuss implant options and self-pay fees including financing options
Collect fees for specialty lenses
Collect co-insurance or co-pays when applicable
Issue refunds for cancelled surgeries
Create H&P’s
Send for Medical or Retinal clearance as necessary
Obtain eyelid surgery authorizations
Answer patient calls
Send surgery operative notes, transfer of care letter, post-op form and post-op drop instructions to referring Optometrists (may be owned by Co-Man instead of Surgical Counselor)
QA surgery charts